Network Monitoring Engineer

2 weeks ago


Cape Town, Western Cape, South Africa BCXP Full time
Job Summary

We are seeking a highly skilled Network Monitoring Engineer to join our team at BCXP. The successful candidate will be responsible for managing and supporting customer technical monitoring solutions and providing general networking and technical support on customer systems within AI Ops.

Key Responsibilities
  • Provide 2nd and 3rd level operational support to clients
  • Support network and monitoring systems, including Cisco Switch and router infrastructure, monitoring and reporting tools, and capacity management tools
  • Contribute to research and innovation/automation initiatives
  • Manage and maintain technical aspects of managed operating system solutions and ensure contracted service level agreements are met
  • Plan, coordinate, and implement system changes within client specified change windows
  • Manage, own, and coordinate the technical resolution of service disruptions in a timely manner
Requirements
  • 3 years of relevant network and monitoring system experience within a large and highly complex organisation
  • Relevant technical certifications in field of speciality (Network and Innovation focus)
  • ITIL 3 or 4 will be advantageous
  • VMWare, Microsoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD) certifications will be advantageous
Preferred Qualifications
  • Financial Services/Insurance industry information systems support experience will be an advantage
  • Public cloud certifications (Microsoft Azure or Amazon AWS) will be advantageous
Working Conditions

Full-time Office Based position



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