Network Engineering Lead

2 months ago

Cape Town, Western Cape, South Africa Shoprite Full time
Job Title: Network Engineering Lead

About the Role:

The Network Engineering Lead will play a key role in the development and maintenance of computer networks within Shoprite. This position requires in-depth technical expertise to manage and lead user support, troubleshoot and resolve network problems, and configure, test, and monitor network performance.

Key Responsibilities:
  • Capacity and Performance Management:
    • Maximize network performance by monitoring performance, troubleshooting network problems, and scheduling upgrades.
    • Work closely with the Network Architect to develop future networks.
    • Manage multiple small and large-scale technology deployments, planning activities and projects well in advance.
  • Network Equipment Monitoring:
    • Ensure that network equipment is being monitored by Spectrum, Performance Manager, and NFA.
    • Work closely with vendors to ensure optimal network setup, including up/down parameter configurations.
    • Continually monitor for high link utilization and take proactive actions.
  • Network Incident Management:
    • Provide technical support on networking-related incidents according to established Service Level Agreements (SLA) and support priority guidelines.
    • Assist with network-related training and/or guidance for 1st and 2nd line technicians.
    • Communicate with other teams and clients for extended support.
Requirements:
  • Degree or Diploma in IT computer networking, electronics, or equivalent.
  • Relevant network infrastructure certificates, such as Cisco (CCNP), CCDP (Design), F5, Fortigate Firewall, Cisco Data Centre Switching, and Large Scale Wireless Technologies.
  • 3-5 years' experience in a Senior Network Engineering role or similar, with in-depth specialist experience implementing, efficiently supporting, and managing large-scale and complex network infrastructure.
  • +10 years' experience working in IT systems or IT operations in a large-scale network engineering environment.
  • Extensive experience managing vendor relationships within the context of network infrastructure technology supply and support services.
Desirable Skills:
  • Advanced knowledge and experience with setting up, configuring, and supporting network topologies and security.
  • Strong proficiency in Microsoft Office 365.
  • Experience in a retail, commercial, or IT environment.
  • Experience working in an Agile environment.
  • Knowledge of and practical experience with distribution centers, working with ISE, enterprise wireless technologies, data center networks, enterprise monitoring, and understanding protocols such as HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP, and other web-based protocols.
What We Offer:

Shoprite offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent and offer a competitive salary and benefits package.

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