Customer Booking Specialist

2 days ago


Cape Town, Western Cape, South Africa Sisonke Tourism Services Full time

We are looking for a skilled and customer-focused Reservations Clerk to join our team at Sionke Tourism and Events Services.

About the Role
  • This is an excellent opportunity to work in the tourism industry with a reputable company.
  • The successful candidate will be responsible for handling incoming reservations, inquiries, and client queries.
Responsibilities
  • Process bookings, cancellations, and modifications efficiently and accurately.
  • Provide exceptional customer service and respond to client queries promptly.
  • Maintain up-to-date knowledge of our tours, packages, and services to deliver high-quality service delivery.
  • Collaborate with the operations team to ensure seamless service delivery.
Requirements
  • 2-4 years of experience in a reservations or customer service role.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office and Google Suite.
  • Ability to work under pressure and meet deadlines.
  • Strong attention to detail and organizational skills.
Benefits and Career Growth

Sionke Tourism and Events Services offers a competitive salary and benefits package, opportunities for professional development and growth, and the chance to work with a dynamic and growing tourism company.



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