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ITSM Consultant Expert

1 month ago


Durban, KwaZulu-Natal, South Africa IOCO Full time

CA Service Management Specialist Role

We are seeking an experienced Technical Services Consultant specializing in CA Service Management (CA SM) to join our ITSM consulting team based in Durban. As a CA Service Management specialist, you will work closely with clients to implement, optimize, and troubleshoot CA SM solutions.

Key Responsibilities:

  • Provide expert technical consulting services for the design, configuration, and implementation of CA Service Management solutions.
  • Customize and tailor CA Service Desk Manager (CA SDM), CA Service Catalog, and other modules to meet client requirements.
  • Work with clients to gather requirements, design technical solutions, and develop implementation plans.
  • Troubleshoot and resolve complex technical issues related to CA SM, ensuring timely resolution and minimal client downtime.
  • Perform system integrations with third-party applications and tools, ensuring seamless operation.
  • Provide detailed technical documentation, user guides, and runbooks for clients.
  • Conduct client training sessions and knowledge transfer on CA Service Management products and best practices.
  • Collaborate with cross-functional teams to ensure smooth project delivery and ongoing support.
  • Stay up-to-date with new CA Service Management features and updates, advising clients on enhancements and upgrades.
  • Provide post-implementation support and technical troubleshooting.
  • Ensure all solutions align with ITIL practices and client business goals.

Your Expertise:

  • 3-5 years of experience in a technical consulting role related to CA Service Management or other ITSM solutions.
  • 3+ years of experience working with CA Service Management (CA SM), including configuration, implementation, and troubleshooting.
  • Strong knowledge of CA Service Desk Manager (SDM), CA Service Catalog, and CA Asset Portfolio Management.
  • Experience with workflow automation, scripting, and customization in CA SM using JavaScript, GEL scripts, etc.
  • Proficiency in integrating CA Service Management with third-party systems, such as Active Directory, LDAP, email, and monitoring tools.
  • Familiarity with ITIL processes and best practices.
  • Ability to write and debug SQL queries for custom reporting and data manipulation.
  • Hands-on experience with REST/SOAP APIs for systems integration.
  • Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues independently.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.

Salary Information:

The estimated salary range for this position is R500,000 - R700,000 per annum, depending on experience.

About IOCO:

IOCO is an innovative software solutions company that solves complex real-world problems using modern technology and expertise. We believe in continuous learning and provide opportunities for growth and development.

Why Work at IOCO?

As a member of our team, you will have the opportunity to work on interesting solutions across various business domains, collaborate with knowledgeable experts, and participate in our culture of continuous learning.