Customer Service Representative

3 weeks ago

Johannesburg, Gauteng, South Africa emerson Full time

Job Summary:

We are seeking a skilled Customer Service Representative to ensure a positive customer experience and efficient order processing from booking to invoicing. The ideal candidate will provide speedy and knowledgeable responses to customer inquiries and proactively resolve any issues.

Key Responsibilities:

  • Ensure consistent and effective provision of services to customers, including order management, fulfillment, and problem-solving across various media channels.
  • Verify customer requests for feasibility, lead times, certificates, and documents required, ensuring compliance with contract review, price policy, and international trade regulations.
  • Support team members as needed, contributing to backup and organization of critical business processes.
  • Apply relevant customer service procedures and processes in accordance with Quality Management System and Discrete Automation Policies.
  • Monitor order books and take proactive measures to anticipate issues or satisfy customer requests, collaborating with planning, warehouse, or other departments as necessary.

Requirements:

  • University degree;
  • Advanced English language proficiency;
  • 1-3 years of experience in customer service roles;
  • Ability to work under pressure and multitask;
  • Strong analytical skills and problem-solving abilities;
  • Good communication, teamwork, and organizational skills.

Preferred Qualifications:

  • Bachelor's degree in business administration or international trade;
  • Proficiency in MS Office Package, MS Outlook, Oracle, or Sales Force;
  • Knowledge of international trade, including Incoterms, payment terms, and transport.

About Emerson:

We prioritize employee well-being and offer flexible, competitive benefit plans to meet your physical, mental, financial, and social needs. Our culture values diversity and inclusion, encouraging a rich exchange of ideas and perspectives that drive innovation and customer satisfaction.

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