User Experience Researcher

2 months ago


Johannesburg, Gauteng, South Africa Tower Group Full time
Job Description

Key Responsibilities

  • Conduct UX research for Vodacom Financial & Digital Lifestyle Services.
  • Design studies that address both user behavior and attitudes.
  • Conduct research using a wide variety of qualitative methods, including semi-structured interviews, contextual inquiries, usability studies, and surveys.
  • Recruit participants and assist UX designers in running user testing studies.
  • Generate insights that fuel ideation and evaluate designs.

Requirements

  • Comprehensive knowledge in a variety of industry-centric qualitative research methods.
  • Demonstrated ability to plan and conduct research in collaboration with design, technology, and product management teams.
  • Knowledge of quantitative, behavioral analysis, and statistical concepts.
  • Experience with survey research (questionnaire design, sampling, analysis).
  • Excellent communication and interpersonal skills.

Preferred Qualifications

  • 5-8 years of experience within a Design Research role.
  • degree in the humanities, commerce, or a related field.


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