Customer Service Professional Front Office

6 days ago


Benoni, Gauteng, South Africa Phoenix Recruitment Full time
Job Description:
The successful candidate will be responsible for leading front office operations, ensuring excellent customer service, and maintaining high standards of quality. This role requires a strong understanding of hospitality management principles and the ability to implement effective systems and controls.

Key Responsibilities:
  1. Oversee the Front Office Department, ensuring seamless guest experiences.
  2. Develop and implement strategies to increase occupancy rates and revenue.
  3. Collaborate with cross-functional teams to ensure seamless hotel operations.
  4. Monitor and maintain accurate records of guest charges and payments.
  5. Perform additional duties as reasonably requested by Management.

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