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Leasing Coordinator

2 months ago

Midrand, Gauteng, South Africa Inospace Full time
Job Summary

The Leasing Coordinator will support the leasing team in managing inbound leads, qualifying them for property viewings, and overseeing the lead funnel. This role involves appointment viewing schedules, database management, and tracking of leads and processes, as well as preparing necessary documentation for the leasing process.

Key Responsibilities
  • Manage all inbound leads, including calls, website chatbot, and WhatsApp line.
  • Call leads to understand their requirements for space and establish availability dates for onsite viewings.
  • Allocate leads to applicable team members daily and assist in coordinating and scheduling viewing appointments.
  • Communicate and follow up on lead conversions.
Lead Administration
  • Perform and conclude necessary vetting procedures on leads.
  • Track and capture required lead information and processes.
  • Track feedback from leads and identify and communicate trends and themes for optimization and improvement.
  • Manage the lead funnel to ensure deal owners respond promptly to deals.
Leasing Administration
  • Prepare leasing documentation, including quotes and offers to lease.
  • Collate and upload credit reports and FICA reports.
  • Regularly update price lists in line with vacancies.
  • Assist with coordinating leases for the Parks Team.
  • Ensure systems are accurate and all lease/product details are correctly captured.
Client Relations
  • Ensure client-centricity at all times, addressing potential and existing clients with consideration, courtesy, and professionalism.
  • Understand clients' commercial needs and lease agreement requirements.
  • Communicate with clients on applicable queries and complaints, providing prompt and positive feedback and solutions.
  • Be the go-to point between clients and the onsite team to progress deals from sending quotes and/or offers to lease to countersign and deposit payment.
Requirements
  • Must be a South African citizen.
  • Must have good working knowledge/geographical comfort with Johannesburg areas.
  • Strong verbal and written communication skills in English.
  • Passion for telephonic sales and willingness to work under pressure.
  • Own transport and driver's license to move between locations.
Benefits
  • Basic salary.
  • Provident fund and Group Risk cover post probation.