DC Operations Manager

3 weeks ago

Johannesburg, Gauteng, South Africa takealot Full time

Job Overview:

This role is responsible for managing the daily operations of the DC, ensuring efficient and effective stock management, recovery, and logistics processes.

Key Responsibilities:

Operational Duties:

  • Manage and coordinate all DC activities, including recovery stock processing, stock management, SHE, and risk quality of operation.
  • Ensure adherence to service levels and implement initiatives to enhance recovery processes.
  • Guarantee accurate stock receipt, evaluation, filing, and dispatch within KPI parameters.
  • Drive stock accuracy through disciplined stock control and implement improvement initiatives.
  • Manage stock count programs, reconciliation, and reporting.
  • Implement control measures to highlight and address inaccuracies, discrepancies, and ensure timely resolution.
  • Monitor and optimize operational metrics, including quality, delivery, and cost.
  • Identify and implement continuous improvement initiatives to enhance performance and efficiency.
  • Ensure compliance with company policies and administer practices fairly and equitably.
  • Collaborate with support functions to build and secure resources for projects and initiatives.
  • Manage projects within stipulated time frames.
  • Comply with Health, Safety, and Environmental (HSE) standards and legislation as set by the business and the OHS Act.
  • Implement and maintain good hygiene and housekeeping disciplines, ensuring the 5S program is properly implemented and maintained within the facility.
  • Service and maintain all equipment used within the DC's operation.

Financial Management:

  • Manage monthly operational costs within budget constraints and control cost flexibility in line with processing volume fluctuations.
  • Control costs through process improvement initiatives, personnel productivity, efficient space utilization, and stored materials protection.
  • Ensure stock protection and accuracy by adhering to all stock control processes and procedures.
  • Participate in the annual budget process and long-term planning.

People Management:

  • Provide leadership and direction to DC staff.
  • Forecast staffing requirements to meet service, financial, and operational needs.
  • Communicate the organizational vision and strategies to staff.
  • Establish performance measures, conduct regular evaluations, and ensure staff productivity is measured and achieved.
  • Ensure daily, weekly, and monthly planning for all operations, including resource planning, departmental design, seasonal planning, and adherence to plans.
  • Ensure that all business processes, procedures, and job profiles are documented, updated, and communicated to staff.
  • Ensure staff understand DC KPIs and work towards achieving desired results.
  • Conduct performance appraisals in line with company deadlines.
  • Foster skill development and succession planning.
  • Manage absenteeism and ensure adherence to the Takealot code of conduct and policies.
  • Hold regular operations meetings with staff to manage productivity and expectations.
  • Manage the general wellbeing of personnel, including discipline.
  • Ensure continuous high-quality work.
  • Encourage continuous improvement of service.

Reporting:

  • Establish and maintain performance measurement systems.
  • Prepare various reports and analyses as required.
  • Provide regular management reporting on operational performance, productivity, and budgets.

About Takealot:

Takealot.com employees are entrepreneurial, dynamic, smart, customer-centric, fun, and share the ambition of Takealot.com being the leading e-commerce company in Africa.

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback and new ideas on where we can improve.

We are short on ego and high on output.

We are doers and not only thinkers; it's all in the execution after all.

We love what we do and what we are creating.

Qualifications:

Matric plus a 3-year post-matric qualification in Supply Chain, Operations, and Logistics Management.

4-5 years of managerial experience in a complex operational environment.

Previous exposure to warehousing and stock management.

Proven track record of driving productivity improvements and cost reductions.

Experience in operational project management and continuous improvement methodologies.

Strong financial acumen.

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