Fibre Internet Sales Operations Manager

3 days ago


Cape Town, Western Cape, South Africa Callforce Direct Full time
Job Description

Fibre Sales Team Leader is a key role at Callforce Direct, responsible for managing a team of sales agents who sell fibre internet services to customers.

The team leader will oversee daily operations, motivate agents, and ensure sales targets are met. This includes tracking sales targets, KPIs, and individual agent performance.

  • Team Management: Oversee daily operations, motivate agents, ensure sales targets are met.
  • Performance Monitoring: Track sales targets, KPIs, and individual agent performance.
  • Coaching & Development: Provide regular feedback, training, and support to improve sales skills.

Key Responsibilities:

  • Implement strategies to boost conversion rates and upsell/cross-sell opportunities.
  • Prepare performance reports and share insights with management.
  • Ensure high levels of customer satisfaction and handle escalations when needed.

Requirements:

  • 2+ years' experience as a Team leader on a fibre campaign.
  • Matric.
  • Strong leadership and coaching abilities.
  • Must have knowledge of fibre internet products and the telecom industry.
  • Excellent communication and interpersonal skills.
  • Sales-driven mindset with a focus on meeting and exceeding targets.


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