Operations Manager: Service Delivery

2 weeks ago


Centurion, Gauteng, South Africa BCXP Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at BCXP. The successful candidate will be responsible for managing and controlling the resources required to deliver contracted services to clients.

Key Responsibilities
  • Seek effective business solutions and implement improvements in information systems, data management, processes, and procedures.
  • Translate customer requirements into working instructions for delivery teams.
  • Manage customer ICT-related contracts and SLA renewals.
  • Coordinate with technical teams to ensure quality services are delivered according to agreed SLAs.
  • Provide detailed performance or incident reports as per agreed schedules.
  • Liaise with service providers and users to review and improve performance against SLAs.
  • Plan, manage, and oversee DWM projects to ensure timely delivery.
  • Manage Office ICT infrastructure at the main BCXP office and Disaster Recovery site.
  • Establish and maintain operational methods, procedures, and facilities.
  • Build and maintain customer relations and satisfaction through frequent visits and communication.
  • Manage relations with service providers and SLAs affecting ICT service quality.
  • Analyze risks and keep the risk register updated.
  • Develop and maintain flight plans for effective service delivery and growth.
  • Produce and share service improvement plans with technical teams.
  • Manage HR aspects of the team.
Requirements
  • NQF 6: 3-year degree or diploma in Information Technology or relevant certification.
  • OR Grade 12 (NQF4) and 5 years' experience in DWM Services and Operations.
  • 3+ years' experience in DWM Services and Operations or 5+ years' experience in a similar field.
  • Relevant customer experience is advantageous.
Preferred Qualifications
  • Additional education or certifications in relevant fields.
Work Environment

This is a full-time, office-based position with a revenue-generating focus.



  • Centurion, Gauteng, South Africa BCXP Full time

    Service Delivery ManagerThe Service Delivery Manager is responsible for overseeing the delivery of services to allocated customers. This role involves desk-based activities, including monitoring service performance, handling service requests, and coordinating with teams to ensure timely resolution of issues. The ideal candidate will ensure healthy client...


  • Centurion, Gauteng, South Africa BCXP Full time

    Service Delivery ExcellenceThe Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within allocated customers. This role involves desk-based activities, including monitoring service performance, handling service requests, and coordinating with teams to ensure timely resolution of issues. The successful...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at BCXP. The successful candidate will be responsible for managing the Call Centre SLA, identifying opportunities for service improvements, and ensuring that ITIL principles are embedded.Key ResponsibilitiesManage the Call Centre SLA and ensure that it is clearly understood...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job Title: Ops Spec: Service DeliveryWe are seeking a highly skilled Service Delivery Manager to join our team at BCX. As a key member of our Service Delivery team, you will be responsible for overseeing and optimizing the delivery of services within allocated customers.Key Responsibilities:Service Performance Monitoring: Monitor the performance and...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at BCX. As a key member of our Service Delivery team, you will be responsible for overseeing the delivery of services to our customers, ensuring that they meet the highest standards of quality and excellence.Key ResponsibilitiesService Performance Monitoring: Monitor the...


  • Centurion, Gauteng, South Africa BCXP Full time

    Service Delivery ExcellenceThe Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within allocated customers. This role primarily involves desk-based activities, including monitoring service performance, handling service requests, and coordinating with various teams to ensure timely resolution of...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled Service Operations Manager to lead and manage the support team within the IT Operations Centre (ITOC). The successful candidate will oversee the delivery of services, provide support for IT Service desk offerings and solutions, and ensure effective and efficient Customer Services are delivered according to the...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Operations Manager to lead and manage our Tier 1 support team within the Incident Response Centre (IRC). The successful candidate will be responsible for overseeing the delivery of services, providing support for IT Service desk offerings and solutions, and ensuring effective and efficient...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Operations Manager to lead and manage the support team within the IT Operations Centre (ITOC). The successful candidate will be responsible for overseeing the delivery of services, providing support for IT Service desk offerings and solutions, and ensuring effective and efficient Customer...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Operations Manager to lead and manage our Tier 1 support team within the Incident Response Centre (IRC). The successful candidate will be responsible for overseeing the delivery of services, providing support for IT Service desk offerings and solutions, and ensuring effective and efficient...


  • Centurion, Gauteng, South Africa Six Sense Consulting Full time

    Project Delivery Management ========================= We are seeking a highly skilled Project Delivery Management professional to join our team at Six Sense Consulting. The ideal candidate will have a strong background in project management, with a focus on delivery management and programme management. **Qualifications** --------------- * Bachelor's...


  • Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Title: Infrastructure Operations ManagerWe are seeking an experienced Infrastructure Operations Manager to join our team at Plus1X Solutions (Pty) Ltd. The successful candidate will be responsible for the operational management of our data center and network infrastructure, technology, IT Security, end-user computing (EUC), and Service Desk.Key...


  • Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Title: Infrastructure Operations ManagerWe are seeking a highly skilled and experienced Infrastructure Operations Manager to join our team at Plus1X Solutions (Pty) Ltd. The successful candidate will be responsible for the operational management of our data center and network infrastructure, technology, IT Security, end-user computing, and Service...


  • Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Title: Infrastructure Operations ManagerPlus1X Solutions (Pty) Ltd is seeking an experienced Infrastructure Operations Manager to join our team. The successful candidate will be responsible for the operational management of our data center and network infrastructure, technology, IT Security, end-user computing, and Service Desk.Key...


  • Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Title: Data Centre ManagerAt Plus1X Solutions (Pty) Ltd, we are seeking a highly skilled Data Centre Manager to join our team. The successful candidate will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services.Key Responsibilities:Operational Management: Coordinate operational changes...


  • Centurion, Gauteng, South Africa Plus 1x Full time

    About the RoleWe are seeking an experienced Infrastructure Operations Manager to join our team at Plus 1x. As a key member of our IT organization, you will be responsible for the operational management of our data center and network infrastructure, technology, IT Security, end-user computing, and Service Desk.Key ResponsibilitiesImplement continuous...


  • Centurion, Gauteng, South Africa JoburgJobs Full time

    Job Title: Assistant ManagerJoburgJobs is seeking an experienced Assistant Manager to join our team. As a key member of our logistics team, you will be responsible for strategically planning and managing logistics, warehouse, transportation, and customer services.Key Responsibilities:Develop and implement logistics strategies to optimize warehouse...


  • Centurion, Gauteng, South Africa Emporium Full time

    Job Title: Technical Operations ManagerEmporium is seeking a highly skilled Technical Operations Manager to join our team. As a key member of our IT department, you will be responsible for managing technical services, training academy, and internal technical systems.Key Responsibilities:Manage technical services to ensure high-quality deliveryOversee the...


  • Centurion, Gauteng, South Africa Emporium Full time

    Position: Technical Operations ManagerCompany: EmporiumCompensation: Highly negotiable based on expertise and industry insightRole Overview:The Technical Operations Manager is essential for overseeing the management of Electronic Security Products. This role requires a seasoned professional with a robust background in a managerial capacity within the...


  • Centurion, Gauteng, South Africa Emporium Full time

    Job Title: Technical Operations ManagerJob Summary:We are seeking a highly skilled Technical Operations Manager to join our team at Emporium. As a key member of our technology department, you will be responsible for managing our electronic security products and ensuring the smooth operation of our internal technical systems.Key Responsibilities:Design and...