IT Support Specialist

4 days ago

Cape Town, Western Cape, South Africa Milkor Integrated Systems Full time
Job Title: IT Desktop Support

We are seeking a highly skilled and experienced IT Desktop Support professional to join our team at Milkor Integrated Systems.

Key Responsibilities:
  • System Installation and Configuration: Set up and configure PCs and software components to ensure optimal usability.
  • Troubleshooting and Repair: Diagnose and resolve hardware and software issues; repair or replace damaged hardware as needed.
  • User Profile Management: Create and manage employee profiles on PCs and networks.
  • Server Support: Provide support and maintenance for servers, both online and offline.
  • System Upgrades: Upgrade systems and software to ensure compatibility across all computers.
  • Security Management: Install and update antivirus software to maintain user-level security.
  • Software and Hardware Testing: Evaluate and test new software and hardware to ensure performance and compatibility.
  • User Support: Act as the first point of contact for error reporting and provide technical support to users.
  • Department Collaboration: Foster positive relationships with all departments and colleagues to facilitate smooth IT operations.
  • Reporting: Report directly to the IT Manager on various IT support activities and issues.
  • Backup Operations: Conduct daily backup operations to safeguard data.
  • Technical Documentation: Manage and maintain technical documentation related to IT systems and processes.
  • Printer Maintenance: Set up, maintain, and troubleshoot printers to ensure efficient operation.
Qualifications and Experience:
  • IT-Related Qualification: Degree or certification in IT.
  • Certifications: A+, N+, MCSE.
  • Technical Knowledge: Basic knowledge of Windows Server, Active Directory, DHCP, DNS. Network printer knowledge. Advanced proficiency in Microsoft Office and other day-to-day software.
  • Experience: 3-5 years in a similar role, working with environments of 20+ PCs.
  • Transport: Own transport required.
  • Proficiency: Advanced skills in Microsoft Office.
  • Knowledge: Essential: Microsoft Server and Desktop software. Advantageous: Linux OS.

Please note that only shortlisted candidates will be contacted. If you do not hear from us within seven days, please consider your application unsuccessful.

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