Senior Hospital Operations Manager

2 months ago

Paarl, Western Cape, South Africa HR Supreme Full time

Job Title: Practice Manager

Job Summary: HR Supreme is seeking an experienced Practice Manager to oversee the daily operations of our 24-hour animal hospital.

Key Responsibilities:

  • Staff Management:
    • Screen and train hospital staff, veterinary technicians, administrative staff, and support personnel.
    • Create and manage staff schedules to ensure adequate coverage for a 24-hour operation.
    • Conduct regular performance evaluations and provide ongoing training and development opportunities.
    • Foster a positive and collaborative work environment, promoting teamwork and effective communication.
    • Address and resolve any staff conflicts or issues promptly and professionally.
  • Operational Management:
    • Oversee daily operations of the hospital, ensuring compliance with veterinary regulations and standards.
    • Manage and implement rosters for hospital personnel ensuring the smooth running of the practice.
    • Implement and maintain hospital policies and procedures to ensure a high standard of care and service.
    • Coordinate and oversee maintenance and cleanliness of hospital facilities.
    • Monitor billing processes.
  • Client Relations:
    • Ensure exceptional customer service, addressing client inquiries and concerns promptly and courteously.
    • Manage client feedback and implement improvements to enhance client satisfaction.
  • Quality Control:
    • Ensure the highest standards of veterinary care and patient safety are maintained at all times.
    • Implement and monitor quality assurance programs and protocols.
    • Stay current with industry developments and advancements in veterinary medicine and hospital management.
  • Emergency and Crisis Management:
    • Develop and implement emergency protocols for handling urgent and critical cases.
    • Ensure staff is trained and prepared for emergency situations, maintaining a calm and efficient response.

Requirements:

  • Bachelor's degree in Business Administration, Veterinary Technology, or a related field. Experience in Veterinary Practice Management preferred.
  • Minimum of 3-5 years of experience in a management role within a veterinary or healthcare setting.
  • Strong leadership and team management skills with the ability to motivate and develop staff.
  • Excellent organizational and multitasking abilities.
  • Strong communication and interpersonal skills.
  • Proficiency in AVIMARK and other relevant technology.
  • Knowledge of veterinary regulations and standards of care.
  • Compassion for animals and a commitment to providing exceptional care.

Benefits:

  • Competitive salary commensurate with experience.
  • Continuing education and professional development opportunities.
  • Employee discounts on veterinary services and products.

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