Zoho Solutions Expert

1 week ago

Randburg, Gauteng, South Africa Centrax Systems Full time

As a Zoho Solutions Expert at Centrax Systems, you will play a crucial role in guiding new clients through the Zoho ecosystem. Your primary objective is to ensure that clients understand how Zoho applications align with their business needs. This involves providing expert advice, conducting demonstrations, and proof of concepts (POCs) to successfully transition clients from leads to closed deals.

Key Responsibilities :

  1. Zoho Consulting & Business Solutioning
    A key responsibility of this role is to assess client needs and recommend tailored Zoho One solutions that align with their business objectives. You will provide strategic advisory services on how Zoho applications can optimize business processes and improve efficiency. Additionally, you will guide clients through the solution selection, implementation planning, and decision-making process.
  2. Sales and Client Onboarding
    In this position, you will be responsible for transitioning leads into qualified deals, ensuring a smooth journey through the sales pipeline. You will meet and exceed quarterly sales targets by driving conversions and securing new business. You will work closely with the sales and implementation teams to ensure seamless handover from presales to deployment.
  3. Product Demonstrations and Proof of Concept (POC) Development
    You will conduct compelling Zoho One product demonstrations for prospective clients, articulating technical solutions in business-friendly language. You will build and present proof of concepts (POCs) that showcase Zoho's capabilities in real-world applications. You will adapt presentations based on client requirements, industry use cases, and business needs.
  4. Relationship Management & Customer Success
    This role requires building strong trust-based relationships with clients, ensuring long-term engagement and retention. You will provide ongoing advisory support post-sale to help clients maximize their Zoho investment. You will identify upsell and cross-sell opportunities based on client growth and evolving needs.
  5. Market and Product Knowledge
    To excel in this position, you must stay updated on Zoho's latest features, integrations, and industry trends. You will conduct regular research on competitor solutions and market positioning to enhance client recommendations. You will continuously refine Zoho solution strategies to align with evolving customer needs.

Key Performance Indicators (KPIs) :

  1. Sales & Revenue Generation: Achieve quarterly and annual sales targets through lead conversion.
  2. POC & Demo Effectiveness: Maintain a 75% success rate in converting POCs and demos into deals.
  3. Client Satisfaction & Retention: Ensure a 90% customer satisfaction rating post-sale.
  4. Lead-to-Deal Conversion Rate: Successfully transition at least 50% of qualified leads into closed deals.
  5. Product Knowledge & Certifications: Stay current with Zoho certifications and product updates.

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