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Zoho Consultant

4 weeks ago

Randburg, Gauteng, South Africa Centrax Systems Full time

The Zoho Consultant & Business Solutions Advisor is responsible for guiding new clients through the Zoho ecosystem, ensuring they understand how Zoho applications align with their business needs. This role involves providing expert advice, conducting demonstrations and Proof of Concepts (POCs), and successfully transitioning clients from leads to closed deals. The candidate will be accountable for achieving quarterly sales and implementation targets while maintaining a consultative approach to client engagement.

Key Responsibilities :
  1. Zoho Consulting & Business Solutioning
    Assess client needs and recommend tailored Zoho One solutions that align with their business objectives.
    Provide strategic advisory services on how Zoho applications can optimize business processes and improve efficiency.
    Guide clients through the solution selection, implementation planning, and decision-making process.
  2. Sales and Client Onboarding
    Transition leads into qualified deals, ensuring a smooth journey through the sales pipeline.
    Meet and exceed quarterly sales targets by driving conversions and securing new business.
    Work closely with the sales and implementation teams to ensure seamless handover from pre-sales to deployment.
  3. Product Demonstrations and Proof of Concept (POC) Development
    Conduct compelling Zoho One product demonstrations for prospective clients, articulating technical solutions in business-friendly language.
    Build and present Proof of Concepts (POCs) that showcase Zoho's capabilities in real-world applications.
    Adapt presentations based on client requirements, industry use cases, and business needs.
  4. Relationship Management & Customer Success
    Build strong, trust-based relationships with clients, ensuring long-term engagement and retention.
    Provide ongoing advisory support post-sale to help clients maximize their Zoho investment.
    Identify upsell and cross-sell opportunities based on client growth and evolving needs.
  5. Market and Product Knowledge
    Stay updated on Zoho's latest features, integrations, and industry trends.
    Conduct regular research on competitor solutions and market positioning to enhance client recommendations.
    Continuously refine Zoho solution strategies to align with evolving customer needs.
Key Performance Indicators (KPIs) :
  1. Sales & Revenue Generation – Achieve quarterly and annual sales targets through lead conversion.
  2. POC & Demo Effectiveness – Maintain a 75%+ success rate in converting POCs and demos into deals.
  3. Client Satisfaction & Retention – Ensure a 90%+ customer satisfaction rating post-sale.
  4. Lead-to-Deal Conversion Rate – Successfully transition at least 50% of qualified leads into closed deals.
  5. Product Knowledge & Certifications – Stay current with Zoho certifications and product updates.
RequirementsSkills & Qualifications :
  1. Proficiency in Zoho One applications and their role in business digital transformation.
  2. Strong business analysis and solutioning capabilities.
  3. Excellent verbal and written communication skills for client engagements.
  4. Ability to present complex technical solutions in an easy-to-understand manner.
  5. Experience in sales, pre-sales consulting, or business advisory roles.
  6. Strong demonstration and POC development skills.
  7. Ability to meet and exceed sales and client engagement targets.
  8. Consultative Selling & Solutioning (40%) – Ability to align Zoho products with business needs and drive solution adoption.
  9. Presentation & Demonstration Skills (30%) – Capability to deliver engaging and impactful POCs and demos.
  10. Client Relationship & Business Development (30%) – Strong ability to transition leads to deals and build long-term client relationships.
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