Service Delivery Manager Senior

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

**Specific Responsibilities** **Service Management** - Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service - Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary - Taking ownership of critical incidents, coordinating with...

We are seeking a highly skilled Service Delivery Manager to lead our Cybersecurity Operations team. In this role, you will be responsible for ensuring seamless operations and compliance with industry standards.Key Responsibilities:Oversight of SOC performance and operations, including SLA and KPI adherenceSupervision of security analysts, shift leads, and...

Service Delivery Manager ICT Sandton - Gauteng - South Africa Reporting to the Service Delivery Manager you will be in direct contact with customers in the Southern and Eastern African Regions. It is essential that you have managed IT environments within government departments. Due to our clients' Equity Plan, preference will be given to African males or...

**JOB PURPOSE** We are looking for a Senior Manager - Product and Delivery with 15-18 years of experience to lead product and delivery functions across multiple squads. Reporting directly to the Head of Product Orchestration Design and Delivery, the role requires managing high-level strategic initiatives, ensuring cross-functional collaboration, optimizing...

**Responsibilities.** - Implementation of ITIL Principles and Guidelines._ - Incident Management - Problem Management - Change Management - Release Management - Deployment Management - Accountable for all Production customers._ - Accountable for customer review strategy using both NPS and CSAT formats. - Profitability of each Account. - Negotiations on...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

Job SummaryWe are seeking an experienced IT Service Delivery Head to lead our IT service delivery team. The successful candidate will have a strong background in cybersecurity and experience in managing large-scale IT projects.You will be responsible for overseeing the development and implementation of our cybersecurity strategy, including business...

To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and...

Our Client a Global tech firm is seeking an ERP Application Delivery Manager to join their team in Sandton. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. As a ERP Application Delivery Manager you will lead large and complex project teams and/or programs and will be accountable for the overall...

Our Client a Global tech firm is seeking a Senior Manager - Infrastructure Solutions Service Delivery to join their team in various locations across South Africa. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. As a Senior Manager - Infrastructure Solutions Service Delivery, you'll be...

Responsibilities Include, but are not limited to the following: - Assist Delivery Managers with the tracking of engagements. - Ensure correct company processes are followed. - Document Action Items and next steps for all engagements - Follow up with Team members to ensure the completion of tasks within timelines - Escalate any engagement concerns to...

**JOB PURPOSE** Responsible for establishing and maintaining service management processes, frameworks, and standards, with a focus on enhancing service quality, reliability, and user satisfaction. Align technology solutions with business goals, by managing a team to ensure the efficient and effective provision of IT services, support, and solutions....

Our Client a Global tech firm is seeking a Senior SOA Service Architect to join their team in Sandton. They offer stability, growth, attractive salary along with excellent benefits and an excellent working environment. The Senior SOA Service Architect will be responsible for the delivery of ITIL-based service design and transition management services. This...

**About Company** We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our services...

**JOB PURPOSE** The role will be responsible for managing the administrative aspects of Service Delivery and coordinating service delivery activities **RESPONSIBILITIES** - Build and maintain 3rd party vendor relationships with municipalities and power users - Track, co-ordinate and control 3rd party task list and SLA adherence - Liaison between internal...

**Job Summary**: The Digital Delivery Head is a strategic leadership position in charge of the overall governance of the Digital Transformation Programme for CIB with an initial focus on overseeing and directing the Absa Access program, which is a multi-faceted initiative across Geography (ARO), Business Units and Functions. This role is accountable for...

The Head of Delivery Management is a strategic leader responsible for orchestrating the end-to-end delivery of transformative technology solutions. This role drives operational excellence by ensuring every phase from development and deployment to integration and change management is executed with precision, quality, and agility. By optimizing delivery...

**About Company** We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our...

**About the Role**: You will be responsible for overseeing the delivery of technology projects and services, ensuring they are completed on time, within scope, and on budget. This role bridges the gap between the technical team and business stakeholders, ensuring that IT projects align with business goals and deliver value. **What you will do**: -...