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Service Coordinator Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Matriq Pty Full time
Job Description:

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Matriq Pty. In this role, you will be responsible for coordinating service delivery, client communication, and team collaboration.

Key Responsibilities:
  • Coordinate Service Delivery:
  • Schedule service appointments and allocate resources efficiently.
  • Monitor service progress to ensure timelines and quality standards are met.
  • Proactively identify and resolve issues or conflicts during service delivery.
  • Track and report service metrics and KPIs.

Client Communication:

  • Serve as the main point of contact for clients, providing regular updates on service status.
  • Address client inquiries, concerns, or escalations promptly and professionally.
  • Collaborate with clients to assess their service needs and preferences.
  • Deliver exceptional customer service, exceeding client expectations.

Team Collaboration:

  • Liaise with internal teams to ensure smooth coordination and execution of services.
  • Collaborate with service providers (contractors or vendors) for timely availability and compliance.
  • Provide necessary information and documentation to service teams for accurate service delivery.
  • Foster a positive and collaborative work environment, promoting teamwork and professional growth.

Administrative Tasks:

  • Maintain accurate records, databases, and documentation related to service provision.
  • Generate service reports, statistics, and analyses for management review.
  • Assist in developing and improving service coordination processes and procedures.
  • Manage service-related budgets, expenses, and procurement activities as required.