Technical Support Expert

4 days ago


Pretoria, Gauteng, South Africa Customer First Solutions Full time

At Customer First Solutions, we are seeking a highly skilled Technical Support Expert to join our dynamic team. As a premium South African contact center, we pride ourselves on delivering excellence in customer service and engagement. In this role, you will be at the forefront of assisting customers in resolving inquiries efficiently and ensuring a seamless customer experience.

About the Role

  • Provide exceptional customer support through phone, email, and live chat channels, addressing inquiries and resolving issues promptly.
  • Collaborate with team members and other departments to ensure a seamless customer experience and quick resolution of complex technical problems.
  • Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken in the CRM system.
  • Stay updated on company products, services, and industry trends to effectively assist customers and provide informed recommendations.

Requirements

  1. Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
  2. Minimum of 2 years of experience in a help desk or technical support role within a contact center environment.
  3. Proficient in troubleshooting and resolving hardware, software, and network issues.
  4. Excellent communication skills with the ability to explain technical concepts to non-technical users.
  5. Strong customer service orientation with a focus on delivering exceptional support and maintaining high levels of customer satisfaction.


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