Technical Support and Operations Expert

1 week ago


Pretoria, Gauteng, South Africa Ikeja Wireless Full time

We're looking for a Technical Support and Operations Expert to join our ikeja Wireless team. As an IT professional with a passion for delivering exceptional technical support, you'll play a key role in building and refining internal IT processes.

This hands-on role involves providing expert technical support, troubleshooting complex issues, and contributing to the stability and scalability of our IT infrastructure. You'll work closely with various teams to ensure seamless IT service delivery and drive innovation through process improvement.

As a Technical Support and Operations Expert, you'll be responsible for designing and implementing IT processes and SOPs, managing systems and networks, and supporting remote access/VPN, switches, routers, and firewalls. You'll also assist with procurement and software license compliance, track and manage IT assets and devices, and regularly report on IT incidents and improvement areas.

Requirements
  • Strong knowledge of IT hardware and systems support
  • Experience with networking (routing, switching, IP addressing)
  • Familiarity with Windows, Linux, and cloud-based tools
  • Ability to create SOPs and manage systems and networks
  • Excellent communication and problem-solving skills


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