French Speaking Customer Service and Sales Ambassador
1 month ago
Job Title: French Speaking Customer Service and Sales Ambassador
Job Type: Full time/Permanent
Location: Western Cape, South Africa
Workplace: Fully Remote
Training: Training must be conducted in office for the first 15 weeks (Waterfront)
Working Hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.
Requirements:
- Native level fluency in French language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided.
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months
Responsibilities:
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
- Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call center environment
About the Role:
This is an exciting opportunity to join our client's team as a French Speaking Customer Service and Sales Ambassador. As a key member of the customer relations department, you will be responsible for providing exceptional customer service to passengers in French and English languages.
What We Offer:
Our client offers a competitive salary, fully paid product and systems training, and a comprehensive benefits package. You will also have the opportunity to work with a prestigious airline brand and develop your skills in customer service and sales.
How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills in French and English languages, please submit your application.
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