Mining Technology Advisor
6 days ago
We seek an experienced professional to fill the role of Customer Experience Specialist, focusing on the implementation, support, and value realization of HCM's ConSite Mine+ (CSM+) product.
This specialist will serve as the primary point of contact for dealers and their customers, driving successful deployment and adoption of CSM+.
Main Responsibilities:
- Act as the subject matter expert (SME) for CSM+, providing technical guidance and support to dealers and their customers.
- Oversee Proof of Value (PoV) implementations, ensuring efficient collaboration with dealer and Wenco teams.
- Maintain regular contact with dealers, addressing technical queries and resolving issues in a prompt manner.
- Track PoV progress, highlighting areas for improvement and providing timely updates on key milestones.
Expected Outcomes:
- Ensure successful CSM+ PoV outcomes, demonstrating dealer satisfaction and achievement of business objectives.
- Develop and maintain comprehensive process documentation, promoting continuous improvement and cost-effectiveness.
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