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Mining Technology Implementation Manager

2 weeks ago

Pretoria, Gauteng, South Africa Qetello Holdings Full time

As a Mining Technology Implementation Manager, you will play a critical role in ensuring the successful implementation and adoption of our technology. The ideal candidate will have a deep understanding of asset management principles, processes, KPIs, standards, and best practices in the mining industry.

You will be responsible for becoming the SME and primary point of contact for implementation, support, and value generation for CSM+ technical solution for dealers and their customers. This involves coordinating project tasks around the implementation and use of the solution during the Proof of Value (PoV) and acting as customer and dealer technical liaison for the solution.

Key Responsibilities

  • Become the SME and primary point of contact for implementation, support, and value generation for CSM+ technical solution for dealers and their customers.
  • Coordinate PoV implementations between dealers and delivery teams and work with dealer(s) and Wenco staff to support the in-field installation of the CSM+ PoV and subsequent ecosystem partner solutions.
  • Monitor the status of the PoV with individual dealers and provide timely updates on any progress, risks, or issues.
  • Understand the costs and value from implementation, configuration, training, and support of the solution and work with the Manager – Customer Experience to determine value and contribution to overall profitability.