Customer Retention Strategist

2 weeks ago


Pretoria, Gauteng, South Africa Hexagon Mining, Inc. Full time

Job Summary:

We are seeking an experienced Senior Customer Success Advisor to join our team at Hexagon Mining, Inc. As a key member of our sales organization, you will be responsible for ensuring customer satisfaction and retention through technical guidance and support.

Key Responsibilities:

  • Develop and implement strategic account plans with Account Managers to ensure customer satisfaction and retention.
  • Provide technical expertise to Account Managers and Business Development Managers on Hexagon solutions, identifying opportunities for cross-selling and upselling.
  • Conduct system audits, site visits, and perform ROI assessments to identify areas for improvement.

Requirements:

  • Tertiary qualification in mining, technology, or geology.
  • 5-10 years' experience in mining-related business, including subject matter expertise in Mine Engineering / Planning, Drill and Blast Engineering / Technology, and/or Ore Control.


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