Financial Operations Manager

Job Title: Financial Controller

We are seeking a highly skilled and experienced Financial Controller to join our team at Mass Markets. As a key member of our finance team, you will be responsible for overseeing our financial operations and driving financial strategy to support our business growth.

Key Responsibilities:

• Lead the budgeting and forecasting processes, working closely with department heads to develop accurate and comprehensive financial plans.
• Prepare and analyze financial statements, including balance sheets, income statements, and cash flow statements, to provide accurate and timely reporting of financial results.
• Ensure accurate and timely preparation of monthly, quarterly, and annual financial reports in compliance with local regulations and international accounting standards.
• Develop financial models, forecasts, and variance analyses to assess financial performance, identify trends, and evaluate business metrics.
• Establish and maintain internal controls, policies, and procedures to safeguard company assets, mitigate financial risks, and ensure compliance with regulatory requirements and accounting standards.
• Coordinate internal and external audits, liaise with auditors, and address audit findings and recommendations in a timely manner.
• Manage cash flow projections and working capital requirements to support daily operations.
• Provide strategic financial guidance and insights to senior management and key stakeholders to support decision-making, business planning, and strategic initiatives.
• Lead and mentor the finance and accounting team, providing guidance, coaching, and professional development opportunities to foster a high-performing and collaborative work environment.
• Oversee day-to-day financial operations, including accounts payable, accounts receivable, payroll, and general ledger activities.
• Ensure compliance with all tax regulations and reporting requirements, including VAT, corporate income tax, and payroll taxes.
• Promote a culture of accountability, integrity, and continuous improvement within the finance function.
• Identify opportunities for process improvements and automation to enhance efficiency and accuracy in financial operations.
• Build strong relationships with key internal and external stakeholders, including senior management, regulatory authorities, and business partners.
• Lead or participate in special projects and initiatives as assigned by senior management to support business objectives and drive continuous improvement.

Requirements:

• Bachelor's degree in accounting, finance, or a related field. Professional accounting qualification (CA/CIMA/ACCA/SAIPA)
• Minimum of 5 years of progressive experience in finance or accounting roles.
• Strong understanding of internal controls, risk management, and financial reporting processes.
• Experience working in multinational corporations or large-scale organizations preferred.
• Excellent analytical skills with the ability to interpret complex financial data and provide strategic insights.
• Exceptional interpersonal and communication skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Proven leadership abilities with a track record of building high-performing teams and driving results in a dynamic business environment.
• Detail-oriented with a focus on accuracy, integrity, and adherence to deadlines in financial reporting and analysis.
• Ability to thrive in a fast-paced environment and adapt to changing priorities and deadlines.

What We Offer:

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation:

It is the policy of Mass Markets to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

Equal Opportunity Employer:

At Mass Markets, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at Mass Markets are based solely on a person's merit and qualifications. Mass Markets maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Mass Markets' commitment to a diverse and equal opportunity work environment.

Mass Markets does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

Mass Markets will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of Mass Markets to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mass Markets:

Mass Markets helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Mass Markets assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the firstst time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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