Policy Persistence Expert

4 days ago


Johannesburg, Gauteng, South Africa Level-Up Full time

The Role

As a Policy Persistence Expert, you will be responsible for identifying and mitigating policy cancellation risks, developing targeted retention strategies, and driving business growth through upselling and cross-selling initiatives.

Your Key Responsibilities

  • Analyze customer data to determine policy cancellation risks and identify opportunities for retention and upsell.
  • Develop and implement customized retention and upsell strategies tailored to individual customer needs.
  • Maintain accurate records of customer interactions, including follow-up activities and outcomes.
  • Collaborate with internal stakeholders to ensure seamless execution of retention and upsell initiatives.
  • Monitor and report on key performance indicators (KPIs), including persistency ratios and revenue growth.

Requirements

  • Minimum 2 years experience in a similar role, preferably in the short-term insurance industry.
  • Proven track record of success in retention and upsell initiatives.
  • Strong analytical and problem-solving skills, with ability to interpret complex data and make informed decisions.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal stakeholders.


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