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Policy Administration Manager

1 week ago

Johannesburg, Gauteng, South Africa FNB Namibia Full time
About the Role

This Policy Administration Manager position requires an individual with expertise in policy administration, particularly in renewals, policy endorsements, and settlements. The successful candidate will ensure continuous service to customers within agreed service level agreements.

Responsibilities
  1. Achieve net profit growth for business through effective management of policy administration processes.
  2. Manage costs and expenses within approved budget to achieve cost efficiencies.
  3. Deliver exceptional customer service that exceeds expectations through proactive solutions.
  4. Cultivate and manage objective working relationships with various stakeholders, including end-users, SMEs, project managers, and senior staff members.
  5. Resolve customer queries efficiently and within agreed timelines.
  6. Provision of expert knowledge on specific products, pricing, application procedure, processing, and timelines is essential to drive and achieve relevant sales targets.
  7. Control the effective service for settlements in the business through insurance claims.
  8. Provide sales support efficiencies and services to ensure retention of clients.
  9. Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.
  10. Comply with governance in terms of legislative and audit requirements.
  11. Gather and distribute relevant business information.
  12. Manage own development to increase own competencies.