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Service Excellence Professional

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa Discovery Limited Full time

Discovery Limited is committed to making a meaningful impact in society through innovative solutions. As a Service Excellence Professional, you will play a vital role in achieving this mission by delivering exceptional service to our clients.

About the Role

This Fixed Term Contract position involves working in a collaborative environment, handling queries related to Chronic conditions and HIV. Your responsibilities will include taking calls, resolving queries, and contributing to the development of Discovery Systems.

  • Taking calls and addressing client concerns;
  • Collaborating with internal stakeholders to resolve issues;
  • Managing administrative tasks and policy updates;
  • Contributing to the design and implementation of new systems;
  • Supporting escalated queries and ensuring timely resolution.
Key Competencies

We are seeking a highly skilled and adaptable professional with excellent communication and interpersonal skills. The ideal candidate should possess:

  • Strong leadership and collaboration skills;
  • Able to drive results and achieve objectives;
  • Proficient in MS Office and PC literate;
  • Familiarity with healthcare industry standards and policies;
  • A passion for delivering exceptional customer service.

Candidates who meet our minimum criteria will be invited to participate in our selection process.