service technician

4 days ago

Port Elizabeth, Eastern Cape, South Africa Staff Solutions Full time
Service Technician

Reference: E.L002006-AK-1

Our client in the Hygiene Industry is seeking a Service Technician in Port Elizabeth.

Duties & Responsibilities

To provide a professional installation and maintenance of dosing equipment to customers.

KEY PERFORMANCE AREASBusiness Development
  • Maintain brand reputation and ethos of business in a professional manner.
  • Call on an average of eight clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
  • A client call planner must be completed and repeated in a 4-to-6-week cycle.
Customer Relationship Management
  • Complete Repsly service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
  • Complete Laundry load count & calibration report. Ensure information is recorded on a relevant Excel spreadsheet to allow for Costing forecast.
  • Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.).
  • Build a relationship with all key people within the client portfolio (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
  • Always provide prompt service and assistance.
  • Assist with deliveries to customers in unforeseen circumstances.
  • Attend to customer needs concerning the best suited products and their efficient use.
  • Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwashers, glass washers, and crate washers.
  • Installation of soap dispensers, chemical dosing systems, and other Company related offerings for kitchen, laundry, food processing, and housekeeping divisions.
  • Demonstrate the company's consultative sales approach; leverage hands-on service to enhance our total value to the customer.
  • Provide emergency service coverage after hours to all customers.
  • Build relationships by providing customers with innovative products, sales demos, regular maintenance service, and ongoing training.
  • Learn customers' operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.
Communication and Feedback
  • Attend and participate in all sales meetings.
  • Communicate on new opposition products, special account developments, and any other relevant information gathered through field activities to provide feedback to the Sales Manager.
  • Submitting a weekly sales/technical report to Sales Manager.
  • Adhere to Company Data and Communication Policies.
  • Use prescribed templates where available.
  • Comply with deadlines where set/required.
Administration Services
  • Assist the Debtors department with the following up of monies when required to do so.
  • Ensuring that new clients have the correct cash or credit application forms completed.
  • Provide updated client contact information.
  • Manage product merchandising in the market and exercise and maintain brand image control i.e. stickers, wall charts, etc.
  • Ensure HSE standards (as relating to our product supply) are maintained on client sites.
  • Perform Stock Management and stock-taking regularly where required to do so.
Self-Development
  • To continuously broaden your product knowledge in chemicals, dosing equipment, and cleaning systems.
  • Strive continually to keep abreast of changes in the industry.
  • Attend all training courses as provided by the company from time to time.
Experience and Qualifications
  • Grade 12.
  • Technical qualification will be advantageous.
  • Experience in the installation and maintenance of laundry dosing equipment.
  • Programming of laundry machines.
  • The installation of dish machines and chemical dosing units.
  • Experience in the maintenance and repairs of industrial dish machines.
  • Hands-on, ability to roll up sleeves and work with team members.
  • A keen eye for detail and a desire to troubleshoot/probe further.
  • Valid driver's license and reliable transport.
Computer Literacy
  • Intermediate knowledge in other MS Office packages (e.g. Word, Power Point etc.).
  • Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom etc.).
Personal Attributes
  • Presentable with excellent communication and coordinating skills.
  • Be able to work accurately, with good attention to detail.
  • Ability to work independently but also as a team player.
  • Be able to cope well under pressure. Ability to meet deadlines.
  • Methodical, systematic and technical minded.
  • Healthy, Positive and Self-Motivated individual.
  • Emotional maturity and professional integrity.
  • Excellent spoken and written communication skills.
  • Honest and reliable.
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