Customer Service Team Lead
4 weeks ago
Telebest is seeking a seasoned Customer Service Team Leader to join our team. As a key member of our customer service operations, you will be responsible for leading a team of customer service professionals and ensuring that our customers receive exceptional service.
Key Responsibilities:- Lead a team of customer service representatives and provide guidance and support to ensure they meet their performance targets.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless communication and effective issue resolution.
- Monitor and analyze customer feedback and complaints to identify areas for improvement.
- Develop and implement training programs to enhance customer service skills and knowledge.
- 2+ years of experience in a customer service leadership role.
- Proven track record of improving customer satisfaction and loyalty.
- Excellent communication and leadership skills.
- Ability to analyze data and make informed decisions.
- Knowledge of customer service best practices and industry trends.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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Customer Service Team Lead
2 months ago
Cape Town, Western Cape, South Africa Telebest Full time{"title": "Customer Service Team Lead", "content": "Job SummaryTelebest is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service operations, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead...
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Customer Service Team Lead
1 month ago
Cape Town, Western Cape, South Africa Telebest Full timeCustomer Service Team LeaderTelebest is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our customer service operations, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Team Leadership:...
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Customer Service Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full timeJob Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Allmed Healthcare Professionals. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent service delivery and high levels of customer satisfaction.Key...
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Customer Service Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob OverviewAt WNS Global Services, we are seeking a highly skilled and experienced Customer Service Team Lead to join our team. This role is responsible for leading, inspiring, and engaging a team of Customer Service Advisors in delivering industry-leading customer service through business KPIs to increase the profitability of the business. The ideal...
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Customer Service Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Customer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at WNS Global Services. As a key member of our leadership team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences and drive business growth.Key...
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Customer Service Team Lead
1 month ago
Cape Town, Western Cape, South Africa Telebest Full timeCustomer Service Team LeaderTelebest is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our customer service operations, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of...
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Customer Service Team Lead
2 months ago
Cape Town, Western Cape, South Africa Telebest Full time{"h1": "Customer Service Team Leader", "p": "At Telebest, we are seeking a highly skilled Customer Service Team Leader to join our team. This is a fantastic opportunity for a motivated and experienced professional to take on a leadership role and drive the success of our customer service operations.", "ul": [{"li": "Develop and implement strategies to...
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Customer Service Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa Fempower Personnel Full timeThe Customer Service Operations Manager at Fempower Personnel is responsible for leading a team of German-speaking CSRs, ensuring the delivery of outstanding customer service. This role is crucial in driving team motivation and efficiency while ensuring customer satisfaction.KEY RESPONSIBILITIES:Team Leadership: Lead and manage a team of German-speaking...
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Customer Service Team Lead
1 week ago
Cape Town, Western Cape, South Africa Fempower Full time**Job Title: Customer Service Representative**The Customer Service Representative (CSR) Team Supervisor - German is a crucial role at Fempower, responsible for leading a team of German-speaking CSRs. As a key member of our customer-facing team, you will oversee daily operations, guide and support your team, and ensure performance standards are consistently...
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Customer Service Team Lead
1 week ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeMain ResponsibilitiesTo inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly.Deliver success against KPI targets and plans, through effective management of people.Creates a positive learning...
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Customer Service Team Lead
2 months ago
Cape Town, Western Cape, South Africa CallForce Full timeAbout the RoleWe're seeking a skilled and motivated Customer Service Team Lead to join our team at CallForce. As a key member of our operations team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCoach and mentor a team of customer service representatives to ensure they meet company...
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Customer Service Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa CallForce Full timeAbout the RoleWe're seeking a talented and experienced Customer Service Team Lead to join our team at CallForce. As a key member of our operations team, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCoach and mentor a team of customer service representatives to ensure they meet...
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Customer Service Team Lead
1 month ago
Cape Town, Western Cape, South Africa CallForce Full timeAbout the RoleWe're seeking a talented and experienced Service Delivery Team Lead to join our team at CallForce. As a key member of our operations team, you'll play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCoach and mentor a team of customer service professionals to ensure they have the...
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Customer Service Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa CallForce Full timeCustomer Care Team LeaderCallForce is a leading BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. We are seeking a skilled Customer Care Team Leader to join our thriving team and contribute to our success.Key Responsibilities:Guide and support team members to achieve exceptional...
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Cards Customer Service Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa Telebest Full timeJob Title: Cards Customer Service Team LeaderTelebest is seeking a skilled Cards Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of customer...
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Customer Service Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa Galaxy Outsourcing Full timeJob Title: Team Leader - Operations Role OverviewWe are seeking a seasoned Customer Service Team Leader to join our team at Galaxy Outsourcing. The ideal candidate will have a solid background in customer service management or team leadership, preferably within an international market.Key ResponsibilitiesPerformance ManagementCoaching & DevelopmentData...
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Customer Service Centre Team Lead
1 week ago
Cape Town, Western Cape, South Africa Ad Talent Africa Full timeJob TitleCustomer Service Centre Team LeadThis role is responsible for leading the Customer Service Centre team to success through coaching, developing and inspiring them in all areas required to meet the company's standards.The team lead will provide front line direction to the Customer Service Centre Agents, ensuring quality service is provided in each...
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Customer Service Team Lead
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Customer Service Team Manager – Financial ServicesWe are seeking a highly skilled and experienced Customer Service Team Manager to join our team at WNS Global Services. As a Customer Service Team Manager, you will be responsible for leading a team of customer service representatives and ensuring the delivery of high-quality customer service to...
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Customer Service Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob SummaryWNS Global Services is seeking a highly skilled Customer Service Team Lead to join our Financial Services team. As a key member of our team, you will be responsible for managing the local Customer Service team, ensuring the development and delivery of a high-quality and efficient customer service operation that meets the needs of our customers and...
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Cards Customer Service Team Lead
1 month ago
Cape Town, Western Cape, South Africa Telebest Full timeJob Title: Cards Customer Service Team LeaderTelebest is seeking a highly skilled and experienced Cards Customer Service Team Leader to join our team.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and loyalty.Lead and manage a team of customer service representatives to ensure excellent service delivery.Collaborate...