Wellness Expert
2 weeks ago
Company Overview
We are a dynamic wellness company, dedicated to providing exceptional customer experiences. Our team is passionate about delivering holistic solutions that promote physical and mental well-being.
Salary: R450,000 - R550,000 per annum (dependent on experience)
Job Description:
This role involves providing expert advice and support to customers, helping them navigate our extensive range of wellness products and services. You will be responsible for building strong relationships with customers, understanding their needs, and offering tailored solutions that meet their expectations.
Key Responsibilities:
- Provide exceptional customer service, responding promptly to customer inquiries and concerns
- Develop and maintain in-depth product knowledge, staying up-to-date on new arrivals and promotions
- Work closely with colleagues to achieve sales targets and drive business growth
- Maintain a high level of professionalism and integrity in all interactions with customers
- Contribute to the development of marketing campaigns and events that drive customer engagement and loyalty
Required Skills and Qualifications:
To succeed in this role, you will need:
- A minimum of 3 years' experience in a retail or customer-facing environment
- Relevant qualifications in health and wellness, such as a diploma or degree in naturopathy or homeopathy
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- A proven track record of achieving sales targets and driving business growth
Benefits:
We offer a competitive salary and benefits package, including:
- Remuneration based on a 'cost to company' model and performance incentives
- All permanent team members are required to join the company's provident fund and risk benefit
- Medical aid options available
- 20 days annual leave and birthday leave
- Team member discounts on in-store and online purchases
- Ongoing learning and development opportunities through our Wellness Training Academy and supplier training
Others:
We are committed to creating a positive and inclusive work environment that supports the well-being of our employees. We believe in fostering a culture of continuous learning and growth, and we encourage our employees to take ownership of their careers and personal development.
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