Principal Claims Specialist

3 weeks ago

Cape Town, Western Cape, South Africa Sanlam Full time

Career Opportunity

Santam Legal Claims Solutions has an exciting position available for a Claims Manager who will be based in our Cape Town, Tyger Valley Head Office.

Job Description

The position requires leadership skills and experience in short-term insurance, specifically in a Legal Claims environment, as well as competency in general policy knowledge.

The Claims Manager will be responsible for a team that deals with uninsured liabilities claims arising primarily out of motor vehicle accidents.

The Claims Manager will oversee the financial performance and efficiency of the team as well as the internal and outsourced motor assessing functions.

The individual will also be required to establish and maintain quality standards that drive client delight, cost efficiency, process compliance, and deliver first-time right service.

The following accountabilities are applicable:

  • Manage and report on team performance;
  • Manage human capital and development of staff;
  • Set goals for team and manage team capacity;
  • Ensure compliance to contracted service levels and optimised processes;
  • Mandate to handle claims, by exception;
  • Participate in ad-hoc projects and improvements;
  • Ensure adherence to various policies, legislative requirements;
  • Responsible for staff morale;
  • Manage internal and external relationships;
  • Continually review and measure team activities against targets, standards, and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential;
  • Lead and motivate team;
  • Apply basic statistical analysis to track performance variations;
  • Resolve operational performance variations;
  • Escalate irresolvable problems to higher levels.

Qualifications and Experience

We are looking for a candidate with the following qualifications and experience:

  • Matric;
  • Law Degree;
  • Admitted Attorney (advantageous);
  • Minimum 5 years short-term insurance experience;
  • Proven track record of successful people leadership and process improvement.

Knowledge and Skills

The ideal candidate will have the following knowledge and skills:

  • Knowledge and practical experience in Civil Litigation;
  • Insurance process and product knowledge;
  • Analytical and problem-solving;
  • Delivery/results orientation;
  • Conflict Resolution;
  • Business Acumen;
  • Capacity management and planning;
  • Time Management;
  • Negotiation;
  • Planning and execution;
  • Communication.

About the Company

Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding, and transforming company, and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients, and everything we do is centered on our delivery of Insurance Good and Proper.

We're about people, and people drive our business, so it follows that we want to recruit the best people possible, whether they work for us permanently or for a short time as temporary employees.

We are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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