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Airlines Support Team Head

1 week ago

Johannesburg, Gauteng, South Africa Safairoperations Full time

The Customer Service Supervisor will play a critical role in driving customer satisfaction and loyalty through effective leadership and service delivery.

Main Responsibilities:
  • Leadership and Development: Foster a positive and productive work environment, promoting teamwork and collaboration among Ticket Sales staff.
  • Customer Service: Ensure that all customers receive high-quality service, responding promptly to their queries and resolving complaints efficiently.
  • Operational Performance: Monitor and improve ticket sales processes, identifying areas for enhancement and implementing changes to increase efficiency and effectiveness.
  • Communication: Develop and maintain effective relationships with colleagues, stakeholders, and customers, communicating clearly and concisely to achieve shared goals.
Competencies:

Excellent leadership and communication skills, ability to motivate and inspire teams, and experience in customer-facing roles.