UC Field Support Specialist
1 month ago
Are you a skilled Audio Visual Technician looking for a new challenge? Do you have experience with Crestron and Extron programming? We are seeking a highly motivated and experienced UC Field Technician to join our team at ATripleA Recruitment and Temps.
Key Responsibilities:- Respond to calls logged by clients and provide remote/telephonic support
- Schedule site visits within a client's Service Level Agreement Mean-Time-To-Respond time
- Resolve issues within a client's Service Level Agreement Mean-Time-To-Repair time
- Understand each client's Service Level Agreement contract and adhere to the required service
- Schedule and complete preventative maintenance, including compiling full maintenance reports
- Advanced fault-finding and comprehensive knowledge of wiring, cable termination, and best practice standards
- Video Conferencing and Audio-Visual Equipment Configuration
- Liaise with suppliers and senior staff to resolve issues
- Install equipment when no Field Service work is required
- Program Crestron and Extron control systems for Boardroom installations
- Be available to work overtime, travel for work, and be on standby when required
- Complete training when not attending to a client
- Be willing to assist as On-Site Technician when needed at certain customers
- Matric Essential
- A minimum of 2-4 years audio visual experience
- Strong knowledge of Audio-Visual systems
- Crestron and Extron programming non-negotiable
- Basic Room control experience
- AUDIO experience including basic DSP programming
- Video Routing and switching experience
- Video Conferencing endpoint experience – Polycom, Avaya
- Good communication skills
- Proof of technical skills
- Good time management essential
- Good planning skills
- Strong attention to detail is essential
- Must have a valid Driver's license and own vehicle
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