Restaurant Franchise Operations Director
1 month ago
At Kencorp, we are seeking a highly skilled and experienced Restaurant Franchise Operations Director to join our team.
About the RoleThe successful candidate will be responsible for overseeing the operations of our franchise restaurants, driving business profitability, and ensuring exceptional customer service. Key responsibilities include managing a portfolio of restaurants, driving sustainability, sales, and profitability of sites, and assisting with the development and implementation of Franchisee specific business plans and budgets.
Responsibilities- Manage a portfolio of restaurants, focusing on driving sales growth, improving customer satisfaction, and enhancing overall operational efficiency.
- Develop and implement business strategies that drive profitability, while maintaining a strong focus on quality and consistency.
- Collaborate with franchisees to create and execute comprehensive business plans, including budgeting and performance tracking.
- Ensure compliance with company policies, standards, and regulatory requirements.
- Analyze monthly management accounts, identifying areas for improvement and implementing corrective actions as necessary.
- Oversee project planning and execution, including restaurant revamps, to ensure timely completion and within budget.
- Promote brand integrity through the implementation and measurement of Standards of Operations Programs.
- IDentify formal training needs and communicate these to the training department for targeted interventions.
- Deliver in-store training interventions and coaching to improve team performance and skills.
- Assist franchisees in selecting and formulating locality marketing strategies to boost brand awareness and grow business turnover.
- Implement national marketing campaigns, ensuring alignment with overall business objectives.
- Maintain accurate records of lease and rental negotiations, monitoring performance against budgeted targets.
- Monitor turnover performance, achieving budgeted LOL growth per FM region, and drive Brands Marketing strategy.
- Present financial reports to the Management Team and franchisee network, providing insights into performance and opportunities for growth.
- Foster excellent customer service by conducting regular calls, providing feedback, and engaging in one-on-one meetings with franchisees.
- Distribute branded merchandise and implement special promotions to enhance customer engagement and retention.
- Participate actively in franchisee incentives programs, promoting healthy competition and motivation.
- Achieve restaurant-targeted training status, adhering to brand requirements.
- Bachelor's degree in Business Administration or related field + Grade 12 qualification.
- Minimum 3 years of experience in multi-store management within the restaurant industry, preferably as an Area/Regional/Franchise Manager.
- Advanced Excel skills and proficiency in GAAP/Micros software.
- 5 years of experience in food cost control, labour control, budgets, expenses, and sales targets.
- Proven track record in Restaurant / Fast Food General Manager experience.
- Ability to travel frequently, with flexibility to adapt to changing circumstances.
- South African citizenship required.
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