IT Specialist: Incident and Problem Resolution Expert

2 months ago


Pretoria, Gauteng, South Africa The Hiring House Full time
Job Summary:

We are seeking an experienced IT Specialist to join our team at The Hiring House. The successful candidate will be responsible for managing IT incidents and problems, ensuring timely and effective resolution. The ideal candidate will have a strong background in IT service management, excellent problem-solving skills, and the ability to work collaboratively with stakeholders.

Key Responsibilities:
  • Manage IT incidents and problems from initiation to resolution, ensuring timely and effective resolution.
  • Develop and maintain policies and procedures related to IT incident and problem management.
  • Collaborate with IT teams and stakeholders to ensure effective communication and resolution.
  • Provide regular reports on incident and problem management metrics.
  • Assist in compiling stakeholder-readable post-incident reports.

Requirements:
  • 3 years of experience in IT incident and problem management.
  • Strong background in IT service management.
  • Excellent problem-solving skills.
  • Ability to work collaboratively with stakeholders.
  • Strong communication and reporting skills.

Preferred Qualifications:
  • ITIL Foundation certification.
  • Relevant technical certifications (e.g., A+, ITIL Asset Management).

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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