Luxury Experience Manager
5 days ago
The Luxury Experience Manager will promote Mercedes-Benz Manhattan as a dealership of choice, acting as a highly engaged liaison between client and brand/company. This role is responsible for creating lasting, positive impressions through authentic meaningful interactions in all aspects of their responsibilities.
Responsibilities- Welcome and acknowledge customers in a genuinely upbeat, courteous, and professional manner.
- Capture customer expectations by engaging with visitors in an immediate manner by monitoring activity throughout their stay.
- Act as 'mobile' cashier when needed to expedite customer transactions.
- Assist with placing orders for retail requests.
- Assist with placing orders for parts customers, if necessary.
- Handle customer requests and ensure proper selection of boutique items are available.
- Tag and maintain accurate and appropriate inventory.
- Answer internal/external phone calls transferred from Operator or BDC.
- Anticipate needs of clients and/or identify any possible situation that will adversely affect the customer experience and act in a manner that will remedy the situation.
- Communicate needs or issues with appropriate team members when necessary (manager, support staff, advisor, etc.).
- Assist in building an online presence.
- Assist with online reputation management.
- Maintain hospitality refreshment area so that it remains clean, tidy, and fully stocked for customer needs and serve customers when required.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
- Maintain excellent knowledge of service and vehicle products, dealership promotions and events, and MBM policies and procedures.
- Accurately complete entry and relief of sales from boutique inventory.
- Provide prices and other relevant product information when requested.
- Recommend boutique items and new ideas when appropriate.
- Promote sales by suggesting such items as seasonal or special offer products.
- Able to commute into and out of Manhattan/New York City on a daily basis.
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Luxury Brand Experience Specialist
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Luxury Hospitality Marketing Strategist
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Senior Luxury Account Executive
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