Luxury Experience Manager

5 days ago


Pretoria, Gauteng, South Africa Daimler AG Full time

The Luxury Experience Manager will promote Mercedes-Benz Manhattan as a dealership of choice, acting as a highly engaged liaison between client and brand/company. This role is responsible for creating lasting, positive impressions through authentic meaningful interactions in all aspects of their responsibilities.

Responsibilities
  • Welcome and acknowledge customers in a genuinely upbeat, courteous, and professional manner.
  • Capture customer expectations by engaging with visitors in an immediate manner by monitoring activity throughout their stay.
  • Act as 'mobile' cashier when needed to expedite customer transactions.
  • Assist with placing orders for retail requests.
  • Assist with placing orders for parts customers, if necessary.
  • Handle customer requests and ensure proper selection of boutique items are available.
  • Tag and maintain accurate and appropriate inventory.
  • Answer internal/external phone calls transferred from Operator or BDC.
  • Anticipate needs of clients and/or identify any possible situation that will adversely affect the customer experience and act in a manner that will remedy the situation.
  • Communicate needs or issues with appropriate team members when necessary (manager, support staff, advisor, etc.).
  • Assist in building an online presence.
  • Assist with online reputation management.
  • Maintain hospitality refreshment area so that it remains clean, tidy, and fully stocked for customer needs and serve customers when required.
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
  • Maintain excellent knowledge of service and vehicle products, dealership promotions and events, and MBM policies and procedures.
  • Accurately complete entry and relief of sales from boutique inventory.
  • Provide prices and other relevant product information when requested.
  • Recommend boutique items and new ideas when appropriate.
  • Promote sales by suggesting such items as seasonal or special offer products.
  • Able to commute into and out of Manhattan/New York City on a daily basis.


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