Technical Service Delivery Specialist

4 days ago


Pretoria, Gauteng, South Africa Boikago Human Capital Group Full time

Boikago Human Capital Group is looking for a highly skilled Technical Service Delivery Specialist to lead our technical service delivery operations. As an essential member of our team, you will be responsible for ensuring the timely and effective delivery of technical support services to our customers across various regions.

About the Role:

This is an exciting opportunity to lead a talented team of engineers and trainers in delivering exceptional technical support services to our customers. You will work closely with cross-functional teams to ensure seamless integration of service engineering processes, training programs, and field service actions (FSA) initiatives.

Main Responsibilities:

  • Service Delivery Strategy: Develop and implement comprehensive service delivery strategies to meet the evolving needs of our customers.
  • Training Program Execution: Ensure the effective execution of training programs to equip dealers and technicians with the necessary skills to provide excellent customer service.
  • FSA Coordination: Coordinate FSA activities to ensure timely and effective execution.
  • Cross-Functional Collaboration: Foster strong relationships with internal stakeholders, including the International Markets Group, US Training teams, and Purchased Service providers.

Key Performance Indicators:

  • Develop and execute a comprehensive service delivery strategy that drives business growth and customer satisfaction.
  • Ensure the effective execution of training programs to equip dealers and technicians with required competencies.
  • Coordinate FSA activities to ensure timely and effective execution.


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