Technical Services Specialist

4 days ago

Pretoria, Gauteng, South Africa Wenco International Mining Systems Full time

We are currently looking for a full-time Technical Services Specialist to join our team in Pretoria - South Africa.

The Technical Services Specialist's primary role is to further review cases that other roles within the department have been unable to resolve and to help train and mentor other roles on how to resolve issues. It is also a pivotal role that acts as a liaison between departments prior to new product releases.

Key Deliverables and Responsibilities

In Office

  1. Investigate cases where other Technical Services roles are unable to resolve, which include Bug Cases, Inquiry Cases and Feature Cases.
  2. Coordinate between cross-functional teams (Development, Quality Assurance and Client Services) to release new product versions.
  3. Maintain duplicate system environments of existing clients for testing and troubleshooting purposes.
  4. Review and contribute to product documentation.
  5. Provide technical input to Sales and Marketing departments on new opportunities and projects.
  6. Audit customer sites which include configurations, settings, procedures and anything applicable.
  7. Train new Technical Services members.
  8. Transfer knowledge and skills to ensure increased skill base for global support.
  9. Perform Triage Desk "1st line support function."
  10. Support, develop, mentor and train Tier 1 resources.
  11. Perform successful implementations and upgrades.
  12. Conduct site surveys in preparation of deployments.
  13. Coordinate resources from mine staff as required.
  14. Provide one-on-one and classroom training on the use and administration of the system.
  15. Troubleshoot software, hardware and network issues.
Experience and Knowledge
  1. 10+ years of user and admin support experience for an enterprise class software system.
  2. Advanced knowledge, understanding and experience with Fleet Management Systems.
  3. Mining experience/knowledge would be an asset.
  4. Databases SQL (advanced administration ability).
  5. Real-Time software systems.
  6. Mobile Computing.
  7. Windows networking experience.
  8. Advanced knowledge of WLAN, subnets and different levels of firewall.
  9. Windows server administration (expert).
  10. Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems.
  11. Advanced knowledge of serials and CAN Bus connections.
  12. Advanced knowledge of VPN configuration.
Skills and Abilities
  1. Strong technical, analytical and problem-solving skills, with an ability to think outside of the box.
  2. Ability to follow investigative processes.
  3. Strong ability to plan and prepare for projects.
  4. Solid written and verbal communication skills.
  5. Strong presentation skills and ability to transfer knowledge.
  6. Strong ability to work in high-pressure environments (especially when on-site in remote mine site locations).
  7. Strong ability to work effectively both in a team environment and as an independent contributor.
  8. Ability to prioritize and multi-task based on customer and business needs.
Nice To Have
  1. Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related IT or mining discipline or practical experience to an equivalent level, preferably in mining.
Travel
  1. Minimal travel required. Maximum of 20%.
Why Join Wenco?
  1. We provide opportunities for career growth within a fast-scaling global company.
  2. We invest in continuous training and professional development (in-house and external) to learn the latest technologies.
  3. We offer flexible remote work arrangements.
  4. We offer our employees an attractive profit-sharing plan that provides them with the benefits of their hard work.
  5. We have a referral program – work alongside your friends and receive from $3000 to $5000 (equivalent to Canadian currency) for each successful referral
  6. We are heavily involved in the community and join various events of non-profit organizations.
  7. We pride ourselves on our company culture (over the last 5 years we have scored between 97% and 100% in our employee surveys on Inclusion and Diversity in the workplace).
  8. We have free counselling for you and your family via our EAP helpline.
#J-18808-Ljbffr

  • Technical Services Specialist

    7 days ago

    Pretoria, Gauteng, South Africa Gijima Holdings Full time

    The Technical Services Specialist is a vital role at Gijima Holdings, responsible for delivering exceptional customer service and technical expertise in the commercial vehicle segment. This position requires a strong understanding of Cummins and advanced electronic systems, as well as experience with electrical systems for diagnosing and repairing.Key...

  • IT Service Coordinator Specialist

    2 days ago

    Pretoria, Gauteng, South Africa Placement Specialist Pty Ltd Full time

    Job OverviewWe are seeking an experienced IT Service Coordinator to join our team at Placement Specialist Pty Ltd.The ideal candidate will possess excellent customer service and problem-solving skills, with the ability to work well under deadlines and multitask.

  • Technical Service Delivery Specialist

    7 days ago

    Pretoria, Gauteng, South Africa Boikago Human Capital Group Full time

    Boikago Human Capital Group is looking for a highly skilled Technical Service Delivery Specialist to lead our technical service delivery operations. As an essential member of our team, you will be responsible for ensuring the timely and effective delivery of technical support services to our customers across various regions.About the Role:This is an exciting...

  • Senior Technical Specialist Gauteng

    4 days ago

    Pretoria, Gauteng, South Africa DeARX Services (Pty)Ltd Full time

    IntroductionAre you ready to take your technical expertise to new heights? We're seeking a seasoned Senior Technical Domain Specialist to join our innovative team and lead the charge in driving technical excellence If you're passionate about pushing boundaries, embracing new technologies, and making a real impact, we want to hear from youDuties &...

  • Customer Service Operations Manager

    7 days ago

    Pretoria, Gauteng, South Africa Specialist Confectionery Full time

    This Sales Development Specialist role offers an exciting opportunity to work with a talented team and contribute to the growth and success of our company.As a key member of our leadership team, you will be responsible for developing and implementing sales growth strategies that drive business results.Key Responsibilities:To design and execute sales plans...

  • Ceramic Sales and Technical Services Specialist

    7 days ago

    Pretoria, Gauteng, South Africa TORRECID SOUTH AFRICA Full time

    About the Position:We are seeking a highly skilled Ceramic Sales and Technical Services Specialist to join our team at Torrecid South Africa. In this role, you will be responsible for representing the company in selling chemical goods and providing technical services to manufacturing business establishments.Key Responsibilities:Sales of chemical products and...

  • Technical Specialist

    7 days ago

    Pretoria, Gauteng, South Africa Unique Personnel (Pty) Ltd Full time

    Computer Skills: Proficient in Microsoft Office suite, including Word and ExcelJob OverviewUnique Personnel (Pty) Ltd is seeking a skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for performing electronic and mechanical repairs to products.The ideal candidate will have a strong background in digital equipment...

  • Technical Service Expert

    4 days ago

    Pretoria, Gauteng, South Africa Isilumko Staffing Full time

    Technical Support PositionWe have an exciting opportunity for a Technical Support Specialist to work with our team at Isilumko Staffing.Key Responsibilities:The ideal candidate will be responsible for providing technical support for hardware and software issues, as well as installing and maintaining software, hardware, and peripherals.Main Tasks:Assist users...

  • Operations Specialist Director

    2 weeks ago

    Pretoria, Gauteng, South Africa Specialist Confectionery Full time

    Operations Specialist Director - Pretoria - Specialist ConfectioneryWe are seeking a highly skilled and experienced Confectionery Operations Manager to join our team in Pretoria.About the Role:The successful candidate will be responsible for leading and managing our sales team to drive growth and operational efficiency, while also building a high-performing...

  • Technical Support Specialist

    2 days ago

    Pretoria, Gauteng, South Africa Bcxp Full time

    Bcxp is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing general technical support, maintenance, and troubleshooting on customer systems under the guidance of technical specialists.Key ResponsibilitiesCollaborate with infrastructure services teams to meet SLAs and resolve...

  • Strategic Growth Specialist

    4 days ago

    Pretoria, Gauteng, South Africa Specialist Confectionery Full time

    Strategic Growth Specialist - Pretoria - Specialist ConfectioneryJob title: Business Development SpecialistDescriptionCompany OverviewSpecialist Confectionery is an innovative company dedicated to delivering high-quality products and services. Our team of experts works tirelessly to provide exceptional customer experiences and drive business growth.Job...

  • Strategic Growth Specialist

    6 days ago

    Pretoria, Gauteng, South Africa Specialist Confectionery Full time

    Business Development at Specialist ConfectioneryCompany OverviewSpecialist Confectionery is an innovative company dedicated to delivering high-quality products and services. Our team of experts works tirelessly to provide exceptional customer experiences and drive business growth.Job DescriptionWe are seeking a skilled Strategic Growth Specialist to join our...

  • Technical Service Delivery Lead

    4 days ago

    Pretoria, Gauteng, South Africa Istaff Recruitment Full time

    Job Description:We are looking for an exceptional Technical Service Delivery Lead to join our team at Istaff Recruitment. This is an exciting opportunity for a highly motivated and experienced professional to take on a key leadership role within our organization.The successful candidate will be responsible for leading a team of technical specialists,...

  • Technical Drawing Specialist

    4 days ago

    Pretoria, Gauteng, South Africa The Hiring House Full time

    About the JobThe Hiring House is seeking a skilled Technical Drawing Specialist to join our team.Key Responsibilities:Develop and maintain high-quality technical drawings and documents.Collaborate with engineers to ensure accurate and complete design solutions.Manage the development and implementation of building services installation projects.Coordinate...

  • Technical Support Specialist

    4 days ago

    Pretoria, Gauteng, South Africa Isanqa Resourcing Full time

    About the RoleThe Technical Support Technician at Isanqa Resourcing plays a crucial role in providing technical assistance and support to customers, internal teams, and field technicians.This position is responsible for troubleshooting and resolving technical issues related to solar energy solutions and electrical equipment.The ideal candidate should possess...

  • Technical Support Specialist

    20 hours ago

    Pretoria, Gauteng, South Africa Customer 1st Solutions Full time

    At Customer 1st Solutions, we're passionate about delivering exceptional customer service and engagement. As a Help Desk Specialist, you'll be at the forefront of assisting customers, resolving inquiries efficiently, and ensuring a seamless customer experience. This role requires dedication to service excellence and the ability to navigate complex scenarios,...

  • Financial Services Specialist

    4 days ago

    Pretoria, Gauteng, South Africa Numeral Financial Services Group Full time

    At Numeral Financial Services Group, we're committed to unlocking the full potential of our team members. We believe that a diverse and inclusive work environment is essential for driving success. That's why we're looking for a skilled Financial Services Specialist to join our team.This role plays a vital part in our organization, as you'll be responsible...

  • Remote Technical Support Specialist

    2 days ago

    Pretoria, Gauteng, South Africa Bcxp Full time

    Job Description:Bcxp seeks a skilled and experienced Remote Technical Support Specialist to join our team. As a key member of our Field Services Department, you will provide remote support and assistance to Bcxp clients.

  • Technical Solutions Specialist

    4 days ago

    Pretoria, Gauteng, South Africa Boardroom Appointments Full time

    We are seeking a highly skilled Technical Solutions Specialist to join our team. In this role, you will be responsible for providing technical support and guidance to ensure the smooth operation of our systems.About the Role:This position requires a deep understanding of technical concepts, including data ETL, API development/testing, and XML. The ideal...

  • Technical Testing Specialist

    4 days ago

    Pretoria, Gauteng, South Africa Jordan HR Full time

    Job DescriptionWe are seeking a skilled Technical Testing Specialist to join our team at Jordan HR. As a Technical Testing Specialist, you will be responsible for manual, functional, frontend, backend, technical testing including test scripting and execution thereof.About the RoleScripting for automation (ensuring that scripting is done in a manner that is...