Campus IT Support Specialist
2 months ago
To ensure the highest standards of IT operations on campus, we are seeking a skilled Campus IT Technician to provide first-level support to staff and clients. The successful candidate will be responsible for troubleshooting issues, monitoring IT infrastructure, and reporting on incidents. This role requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction.
Key Responsibilities- Provide first-level support to staff and clients on IT-related issues
- Monitor and maintain IT infrastructure to ensure optimal performance
- Report on incidents and issues to the IT Department
- Install and configure software, hardware, and networking equipment
- Train users on software applications and systems
- Troubleshoot issues and outages
- Respond to equipment failure and report within an hour
- Conduct regular inventory counts to track equipment
- Ensure network equipment is installed or mounted as required
- Follow up on repairs and maintenance tasks
- 1-2 years' experience working with IT equipment, inventory, and first-level support
- Strong understanding of audits, inspections, and data comparison
- Proven ability to achieve goals and deadlines
- Willingness to work on a flexible schedule
- Punctual documentation
- Microsoft 365 International exam (Advantage)
- NQF 4 (IT Tech support), CompTIA A+ and CompTIA N+
- Advance reading and writing skills
- Effective written and verbal communication skills
- Interpersonal skills
- Customer service skills
- Analytical skills
- Assertiveness
- Computer skills
- Consultative skills
- High energy level
- Flexibility/adaptability
- Influencing skills
- Initiative
- Innovation/creativity
- Learning ability
- Motivation
- Record keeping
- Problem solving/decision making
- Sensitivity
- Tact
- Team skills
- Technical knowledge/proficiency
- Tenacity
- Tolerance of stress
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