Campus IT Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa CTU Career Chatz Full time
Job Summary

We are seeking a highly skilled and motivated Campus IT Technician to join our team at CTU Career Chatz. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our campus IT infrastructure and providing exceptional support to our staff and clients.

Key Responsibilities
  • Provide first-level support for staff and clients, troubleshooting issues and resolving technical problems.
  • Install, configure, and maintain IT hardware, software, and networking equipment.
  • Monitor and maintain the campus IT infrastructure, identifying and reporting potential issues and incidents.
  • Implement standards and best practices for IT operations and maintenance.
  • Stay up-to-date with market technology and trends, ensuring the highest levels of productivity and efficiency for our staff.
  • Collaborate with the Head Office IT Administrators to ensure maximum staff and client satisfaction.
  • Work closely with colleagues to achieve customer satisfaction, revenue generation, and long-term goals.
Ethos and Values

We are committed to excellence, independence, and opportunity. As a Campus IT Technician, you will be expected to:

  • Ensure the vision for CTU Career Chatz is shared, understood, and implemented effectively.
  • Demonstrate a commitment to professional learning and continuous improvement.
  • Model CTU Career Chatz's commitment to excellence, independence, and opportunity in everyday work and practice.
Requirements

To be successful in this role, you will need:

  • 1-2 years' experience working with IT equipment, inventory, and first-level support.
  • A strong understanding of audits, inspections, and comparing data.
  • Proven ability to achieve goals and deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to work on a flexible schedule and be punctual on documentation.
Qualifications

We are looking for candidates with:

  • Microsoft 365 International exam (Advantage).
  • NQF 4 (IT Tech support), CompTIA A+, and CompTIA N+.
Competencies

We value candidates with:

  • Advance reading, writing, and arithmetic skills.
  • Effective written and verbal communication skills.
  • Interpersonal skills, customer service skills, analytical skills, and assertiveness.
  • Computer skills, consultative skills, high energy level, flexibility/adaptability, influencing skills, initiative, innovation/creativity, learning ability, motivation, record keeping, problem solving/decision making, sensitivity, tact, team skills, technical knowledge/proficiency, tenacity, and tolerance of stress.

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