Technical Product Consultant

4 days ago

East Rand, South Africa Unique Personnel Ltd Full time

Job Summary:

We are seeking a highly skilled Technical Product Consultant to join our team at Unique Personnel Ltd. In this role, you will serve as the technical expert within our sales team, providing in-depth technical knowledge and support to customers and internal teams.

About the Role:

  • You will work closely with our sales team to provide technical expertise during the sales process, collaborating in customer meetings and offering guidance on product selection based on application requirements.
  • Conduct product demonstrations and site visits to ensure customers understand how to operate and maintain our equipment.
  • Develop technical sales documentation and presentations for prospective clients, assisting in preparing and delivering product-specific training to our sales team.
  • Act as the first point of contact for troubleshooting product issues post-sale, providing technical support to customers regarding the operation, maintenance, and repair of our machines.
  • Collaborate with our service department to ensure timely and effective after-sales service, offering training to customers on machine usage, safety protocols, and preventive maintenance.
  • Follow up with customers to ensure satisfaction post-sale and assist with any ongoing technical issues or questions.
  • Stay updated on new product developments, technologies, and industry trends, communicating these to our sales team and organizing training sessions for both internal staff and customers.
  • Liaise with Original Equipment Manufacturers (OEMs) to obtain up-to-date technical information and training.
  • Assess customer site conditions and provide recommendations on product selection and customization to suit specific applications.
  • Develop application-specific solutions for customers, ensuring that our machines meet their operational requirements.
  • Provide expert advice on product configuration, accessories, and operational capabilities.
  • Document recurring issues and feedback to manufacturers to improve product quality and performance.

Requirements:

  • A minimum Grade 12 qualification and relevant trade in a related field.
  • A minimum of 5 years of experience in a technical support, product specialist, or similar role in a relevant industry.
  • Relevant certifications for operating, maintaining, and troubleshooting materials handling equipment would be advantageous.
  • An excellent understanding of Health, Safety, Environment, and Quality (HSEQ) principles and practices.
  • Extensive product knowledge and sound knowledge of methods, techniques, and procedures involved in the use and maintenance of our equipment.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.

Estimated Salary: $80,000 - $120,000 per annum

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