Branch Performance Executive
7 days ago
We are seeking a highly skilled and experienced Branch Performance Executive to join our team. As a key leader in our retail operations, you will be responsible for driving branch performance, improving operational efficiency, and developing a high-performing team.
The ideal candidate will have:
- Bachelor's degree or equivalent
- Proven experience as a Branch Manager, Store Manager, or similar retail leadership role
- Strong understanding of retail operations, including inventory management, staffing, and sales targets
- Excellent leadership and people management skills, with the ability to motivate and develop teams
- Outstanding customer service skills, with the ability to resolve conflicts and address customer concerns
- Strong organizational, problem-solving, and decision-making abilities
- Ability to analyze performance data and implement strategies for improvement
- A solid understanding of health and safety regulations and retail standards
- Flexibility to work weekends, holidays, and evenings as needed
Responsibilities:
- Lead daily operations of the branch, ensuring smooth and efficient functioning.
- Develop and implement strategies to drive branch performance and improve operational efficiency.
- Build and maintain a high-performing team, focusing on employee development and retention.
- Manage inventory levels, ordering, and stock control to optimize sales and reduce waste.
- Ensure outstanding customer service and resolve any escalated customer issues effectively.
- Maintain high standards of branch presentation, cleanliness, and health & safety compliance.
- Analyze branch performance data and create action plans for continuous improvement.
- Report to senior management, providing regular updates on branch performance and key metrics.
- Manage branch expenses, budgets, and profitability, ensuring cost-effective operations.
Estimated Salary: $95,000 - $125,000 per annum.
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