US Market Leadership Role
3 days ago
Isilumko Staffing (JHB) is seeking a seasoned Customer Experience Leader to spearhead our US Contact Centre operations. This pivotal role requires a deep understanding of US culture and involves night shift work to align with US business hours.
Key Responsibilities:
- Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards.
- Oversee team performance, providing training, coaching, and support to achieve KPIs.
- Drive effective resolution of customer inquiries, focusing on a high level of customer satisfaction.
- Collaborate with cross-functional teams to enhance processes and customer experience.
- Monitor team metrics, identify trends, and develop strategies to improve efficiency.
Requirements:
- Minimum 5 years of contact center experience, with at least 2 years in a supervisory role.
- Knowledge of US culture and familiarity with US customer service expectations.
- Strong communication and leadership skills.
- Ability to work night shifts and adapt to a dynamic work environment.
This exciting opportunity comes with a competitive salary range of R1,200,000 - R1,800,000 per annum, commensurate with experience. Join Isilumko Staffing (JHB) in delivering exceptional service for our US clientele.
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Analytics Leadership Role
2 days ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeLeadership Opportunity:We are seeking a highly motivated and experienced Analytics Leadership Role professional to join our team at Network Recruitment. In this role, you will be responsible for leading a team of analysts and driving strategic decision-making across the organization.Key Responsibilities:Lead a team of analysts in data analysis and reporting...
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Analytics Leadership Role
3 days ago
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Finance Leadership Role
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Regional Sales Director Leadership Role
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Marketing Director Role
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Senior Financial Leadership Role
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Actuarial Leadership Role
3 days ago
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Head of Finance Leadership Role
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IT Systems Leadership Role
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Senior US Market Operations Manager
4 weeks ago
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Marketing Assistant Role
3 days ago
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Strategic Actuarial Leadership Role
2 weeks ago
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Marketing and Leadership Development Associate
4 weeks ago
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Platform Leadership Role
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Financial Leadership Role
1 month ago
Johannesburg, Gauteng, South Africa Network Recruitment Full time{"Job Overview": "Senior Financial Accountant Role at Network Recruitment", "Responsibilities": "Compilation of annual financial statements for the businessLead the financial reporting processManage internal audit process and implement internal controlsConduct financial analysis to support strategic decision making", "Requirements": "CA(SA) qualification3-5...
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Strategic Project Leadership Role
1 month ago
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Process Engineering Leadership Role
2 weeks ago
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Senior Financial Leadership Role
3 days ago
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Financial Leadership Role
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Sales Leadership Role in Consumer Goods
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