Senior US Market Operations Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

We are seeking an experienced and culturally aware Senior US Market Operations Manager to lead a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.

Key Responsibilities

  • Lead and manage a team of customer service professionals, ensuring quality interactions and service standards.
  • Oversee team performance, providing coaching and support to achieve key performance indicators (KPIs).
  • Drive effective resolution of customer inquiries, focusing on high levels of customer satisfaction.
  • Collaborate with cross-functional teams to enhance processes and customer experience.
  • Monitor team metrics, identify trends, and develop strategies to improve efficiency.

Requirements

  • A minimum of 5 years of customer service experience, with at least 2 years in a supervisory role.
  • Knowledge of US culture and familiarity with US customer service expectations.
  • Strong communication and leadership skills.
  • The ability to work night shifts and adapt to a dynamic work environment.

Compensation and Benefits

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. Additionally, our comprehensive benefits package includes health insurance, retirement plans, and paid time off.

About Isilumko Staffing

We are a leading staffing agency dedicated to delivering exceptional service to our clients. Our team is passionate about helping candidates find their ideal career path and supporting businesses in achieving their goals.



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