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Customer Service Liaison

2 months ago

Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time
Key Responsibilities

As a Customer Service Consultant at Merand Corbett & Associates, you will be responsible for ensuring that our service offering meets the needs of our customers and identifying opportunities to grow our business. You will work closely with our Account Managers to resolve customer inquiries and ensure that our clients' portfolios are properly serviced.

Key Accountabilities
  • Develop and maintain strong relationships with our clients to understand their needs and preferences.
  • Work with our Account Managers to identify and capitalize on opportunities to grow our business.
  • Ensure that customer inquiries are resolved in a timely and professional manner.
  • Maintain accurate and up-to-date records of customer interactions and portfolio data.
  • Assist with the preparation and presentation of business proposals to new and existing customers.
Requirements
  • 3 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and other business software.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.