Senior Technical Operations Manager
2 days ago
Parvana seeks an experienced Senior Technical Operations Manager to oversee the hosting environment of our SaaS platform, ensuring high availability, performance, and security. You will collaborate with DevOps and infrastructure teams for maintenance and scaling.
As a key member of our technical operations team, you will be responsible for managing the support desk, ensuring prompt and customer-centric service, developing SLAs and KPIs for performance measurement, and maintaining a knowledge base for efficient issue resolution. You will also act as the escalation point for major incidents, leading root cause analysis and establishing incident response protocols to coordinate resolutions between support and technical teams.
We are looking for a proactive problem-solver who can implement monitoring and automation for proactive issue detection and support process efficiency. You will continuously optimize workflows to enhance customer satisfaction and conduct performance assessments and capacity planning for both hosting resources and support desk staffing to align with demand and business growth.
In addition, you will ensure compliance with security standards and maintain documentation, coordinating security audits and promptly addressing vulnerabilities. You will foster a customer-centric culture by gathering feedback on service satisfaction, developing training programs for the support team, and encouraging continuous improvement.
The ideal candidate will have 5+ years of experience in service delivery and technical operations within SaaS or tech environments, including 3+ years in hosting management with cloud platforms (AWS, Azure, Google Cloud). They will also have 2+ years of managing customer support or service desk teams, with a focus on incident and problem management, including root cause analysis.
We offer a competitive salary of $120,000 per annum, commensurate with experience. The successful candidate will have strong leadership skills, experience in building and mentoring support teams, excellent communication and interpersonal abilities, proactive problem-solving skills, and project management skills to coordinate tasks across technical and support functions efficiently.
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Senior Technical Operations Manager
4 days ago
Cape Town, Western Cape, South Africa Dimension Data Full timeAbout the RoleAs a Senior Technical Operations Manager at Dimension Data, you will oversee the technical support of our customers by field engineers, technicians, and support specialists. Your team will diagnose, troubleshoot, and repair complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and...
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Senior Technical Operations Manager
4 weeks ago
Cape Town, Western Cape, South Africa Immploy Full timeJob DescriptionImmploy is seeking a highly skilled and experienced Technical Operations Manager to oversee the technical operations for the Group. This role is responsible for ensuring the efficient functioning of infrastructure, equipment, and the optimal performance of technical operations in the interests of patient care, safety, and efficiency.Key...
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Technical Operations Manager for Asset Management
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Senior Technical Operations Manager
4 days ago
Cape Town, Western Cape, South Africa CallForce Full timeWe are CallForce, a leading provider of technical support services in Cape Town's CBD. We are seeking a highly skilled Senior Technical Operations Manager to lead our team of technical support agents.The successful candidate will be responsible for driving operational and technological efficiencies within the team, managing daily operations, and monitoring...
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Logistics Operations Manager
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Senior Technical Operations Manager
4 weeks ago
Cape Town, Western Cape, South Africa RPO Recruitment Full timeRPO Recruitment is seeking a highly skilled and motivated Technical Manager to oversee the technical operations of the manufacturing process and ensure the delivery of high-quality furniture products.This role requires a strong leader who can develop, implement, and optimize production processes to enhance efficiency and reduce costs.Key ResponsibilitiesLead...
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Senior Technical Operations Specialist
3 weeks ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeWe are seeking a highly qualified Senior Technical Operations Specialist to drive innovative solutions and optimize engineering processes at DLK Group (PTY) Ltd.Key ResponsibilitiesLeading Engineering Projects:Oversee engineering projects from conception to completion, ensuring alignment with industry standards and company goals.Provide technical expertise...
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Senior Technical Operations Manager
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Retail Store Operations Manager
2 weeks ago
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Technical Operations Manager
1 month ago
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Data Systems Developer
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Senior Operations Manager
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Cape Town, Western Cape, South Africa HR Studio Ltd Full timeJob Title: Senior Operations ManagerJob Summary:We are seeking a highly skilled Senior Operations Manager to lead our customer support, client success, and installation project management teams. As a key member of our leadership team, you will be responsible for driving growth by ensuring customer satisfaction, expanding market presence, and optimizing our...
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Technical Operations Director
4 days ago
Cape Town, Western Cape, South Africa Lula Full timeAbout LulaWe're an innovative FinTech company on a mission to help small businesses optimize their cash flow. Our purpose is to empower SMEs to manage their businesses better, faster, and more simply.Our values drive our success: Collaborative, working together as a team; Committed, accountable for results; Curious, seeking better ways; Connected, learning...
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Senior Technical Operations Manager
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Cape Town, Western Cape, South Africa Hire Resolve Full timeHire Resolve's client is seeking a highly skilled and experienced Technical Operations Director to oversee all technical aspects of our production processes. The ideal candidate will have a strong background in engineering, product development, and manufacturing within the homeware industry.Key Responsibilities:Develop and program CNC machine instructions...
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Technical Operations Manager
3 weeks ago
Cape Town, Western Cape, South Africa 1-grid Full timeWe are seeking a highly organized and disciplined Technical Operations Manager/Director to lead our dynamic technical teams including the development team, sysadmin team, and advanced technical support.Job PurposeThe Director of Technological Enablement will plan, coordinate, execute technical processes, manage operations and projects to completion, and...
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Chief Technical Operations Officer
1 month ago
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Retail Store Manager
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Cape Town, Western Cape, South Africa Agrimark Operations Limited Full timeAbout UsAgrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, proudly listed on the Johannesburg Stock Exchange (JSE). With over 100 locations across South Africa and a growing ecommerce presence, we offer high-quality farming supplies, solutions, and retail products to a diverse customer base. Our company values...
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Senior Corporate Governance Specialist
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Cape Town, Western Cape, South Africa Agrimark Operations Limited Full timeWe are seeking a Senior Manager Legal to join our professional services team at Agrimark Operations Limited, a subsidiary of Agrimark Group Ltd, proudly listed on the Johannesburg Stock Exchange (JSE).The incumbent would be responsible for all activities associated with company secretariat, as governed by the Companies Act, as well as corporate legal,...
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Offshore Technical Manager
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