Executive Dining Manager

5 days ago


Cape Town, Western Cape, South Africa Willoughby & Co. Full time

Willoughby & Co. is a leading hospitality company in the heart of Cape Town, Western Cape, South Africa.

Job Description

As an Executive Dining Manager at Willoughby & Co., you will oversee the entire dining experience, ensuring that every guest leaves with a positive impression.

The successful candidate will be responsible for:

  1. Team Leadership: Managing front-of-house staff, including servers, hosts, and bartenders, to deliver exceptional customer service.
  2. Training and Development: Supporting the training of new staff and providing ongoing coaching to ensure they meet our high standards.
  3. Operational Support: Ensuring smooth day-to-day operations, including managing reservations, handling guest inquiries, and assisting in managing the floor.
  4. Guest Relations: Addressing and resolving guest complaints promptly and professionally, maintaining a positive atmosphere.
  5. Inventory Management: Assisting in stock management and ensuring necessary supplies are available for front-of-house operations.
  6. Compliance: Adhering to safety, cleanliness, and hygiene standards, maintaining a clean and safe environment for guests and staff.
Requirements

We are looking for an experienced professional with:

  1. A minimum of 1-2 years' experience in a customer-facing role, preferably in hospitality.
  2. Strong communication skills, both verbal and written, to effectively manage teams and communicate with guests.
  3. Ability to manage multiple tasks and work in a fast-paced environment, prioritizing tasks to meet deadlines.
  4. Leadership qualities with a natural ability to motivate others, inspiring a team to deliver exceptional results.
  5. Understanding of restaurant operations and front-of-house duties, with basic knowledge of POS systems and reservation management.
  6. A positive attitude, with a focus on customer satisfaction, driving sales growth and revenue.
Preferred Qualifications

Prior supervisory experience in a similar role would be advantageous, as well as knowledge of food and beverage service. Flexibility to work evenings, weekends, and holidays is also essential.



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