Operations Excellence Manager
3 days ago
This is an exciting opportunity to join our talented team as a Service Quality Expert. As the Head of Service Excellence and Complaints Management, you will play a critical role in driving service quality across our operations teams, boosting customer satisfaction, and supporting a culture of continuous improvement.
Your primary responsibilities will include:
Developing and implementing quality management strategies to meet compliance and service standards
Focusing on getting things right the first time (RFT) and solving issues efficiently (FCR)
Continuously improving processes, identifying trends, and making data-driven decisions
Handling escalations and complaints effectively, ensuring timely resolutions within SLAs and company policy
Leading training programs to enhance agent skills and confidence, keeping SOPs up-to-date, and owning knowledge management
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Operational Excellence Manager
3 days ago
Cape Town, Western Cape, South Africa Bullfinch Recruitment Full timeAt Bullfinch Recruitment, we are passionate about delivering exceptional gaming experiences to millions of players worldwide. We are currently seeking a highly skilled Player Operations Lead to oversee key areas of Player Operations, including Anti-Virus (AV), Know Your Customer (KYC) risk management, and payment processing.Job DescriptionThis role will...
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Operations Excellence Manager
5 days ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeThe Operations Excellence Manager is responsible for ensuring effective and efficient production processes. This involves implementing and maintaining integration and cooperation across the company's operations, minimizing waste and optimizing yields.Key ResponsibilitiesDevelop and implement operational strategiesManage production teams to achieve...
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Operational Excellence Manager
3 days ago
Cape Town, Western Cape, South Africa MyRunway Full timeWe are seeking an experienced Operational Excellence Manager to join our team at MyRunway. In this role, you will be responsible for driving operational excellence initiatives across the organization.The ideal candidate will have a Bachelor's Degree in Information Technology or a related field and at least 5 years of experience as a Business Analyst. They...
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Warehouse Operations Manager Johannesburg
3 days ago
Cape Town, Western Cape, South Africa Astral Operations Ltd Full timeWarehouse Operations Manager Job SummaryAstral Operations Ltd is seeking a highly skilled Warehouse Operations Manager to join our team in Johannesburg, South Africa. The ideal candidate will have a minimum of 3 years' experience in FMCG stock control and logistics, with advanced computer skills and knowledge of warehouse operations activities.The successful...
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Operational Excellence Manager
1 day ago
Cape Town, Western Cape, South Africa Unique Personnel Ltd Full time**Operational Excellence Manager:We are seeking a highly motivated and experienced Operational Excellence Manager to join our team at Unique Personnel Ltd.The successful candidate will be responsible for driving operational excellence within our organisation, including:Validating the WCM structure and resourcesAssessing plant employees' WCM capability and...
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Operational Excellence Manager
6 days ago
Cape Town, Western Cape, South Africa Pedros Chicken Full timeAbout Us">Pedros Chicken is a leading fast-food chain with a reputation for excellence in customer service and quality food products.">Job Description">We are seeking an experienced Junior Operations Manager to join our team. The successful candidate will be responsible for implementing and maintaining operational processes, ensuring high standards of...
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Operational Excellence Manager
1 day ago
Cape Town, Western Cape, South Africa Shoprite Group of Companies Full timeThe Shoprite Group of Companies is seeking a seasoned professional to fill the role of Customer Services Manager. In this position, you will oversee the operational aspects of the Customer Contact Centre, ensuring seamless customer interactions and efficient service delivery.Your key responsibilities will include leading the Customer Services Team,...
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Technical Operations Manager
3 days ago
Cape Town, Western Cape, South Africa Uptime - MSP Operations, Delivered. Full timeAt Uptime - MSP Operations, Delivered, we are passionate about delivering world-class gaming experiences to millions of players around the globe.We are searching for a Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing.This role will directly manage a team of Operations Specialists,...
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Operational Excellence Manager
3 days ago
Cape Town, Western Cape, South Africa Syntech Full timeAt Syntech, we're a technology-driven company that prioritizes innovation and collaboration. Our mission is to stay ahead of the curve in ecommerce, traditional retail, digital marketing, and automated solutions.The Marketing Operations Lead will be the driving force behind the marketing team's success, ensuring smooth workflows and empowering team members...
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Operational Excellence Manager
7 days ago
Cape Town, Western Cape, South Africa DLK Group Full timeWe are seeking an experienced Operational Excellence Manager to join our dynamic team at DLK Group. The ideal candidate will have a strong background in Human Resource Management or Organizational Psychology, with a focus on Change Management.About the JobYou will be responsible for promoting a culture of adaptability and resilience within the organization,...
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Risk Management Specialist
3 days ago
Cape Town, Western Cape, South Africa Uptime - MSP Operations, Delivered. Full timeUptime - MSP Operations, Delivered is seeking a skilled Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing.This role will involve managing a team of Operations Specialists, ensuring operational excellence and efficiency.Reporting to senior leadership, this role combines strategic...
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Head of Operational Excellence
4 days ago
Cape Town, Western Cape, South Africa Mtn Full time**About Us:**We are a dynamic and growing organization committed to delivering exceptional operational excellence across our business sectors.We are seeking an experienced Operations Director to join our team and drive operational success.The successful candidate will have a strong background in operations management, workforce planning, and process...
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Operational Excellence Manager
1 day ago
Cape Town, Western Cape, South Africa Xylem Full timeXylem, a Fortune 500 global water solutions company, is dedicated to advancing sustainable impact and empowering the people who make water work every day. With 23,000 employees operating in over 150 countries, we are at the forefront of addressing the world's most critical water challenges.The SHEQ Manager plays a pivotal role in managing, implementing,...
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Operational Excellence Specialist
3 days ago
Cape Town, Western Cape, South Africa TMF Group Full timeOperational Excellence SpecialistWe are looking for a talented Operational Excellence Specialist to join our team at TMF Group. As an Operational Excellence Specialist, you will be responsible for driving operational excellence across our organization, identifying areas for improvement and developing plans to enhance our processes.The ideal candidate will...
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Operational Excellence Specialist
6 days ago
Cape Town, Western Cape, South Africa Pps Recruitment Full timeAbout UsPps Recruitment offers business value to its clients by combining operational excellence with deep domain expertise in key industry verticals.Key Performance IndicatorsWe measure success through Leadership ESAT, absence and attrition management, stakeholder management, voice of client feedback, invent, design and implement projects that create...
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Operations Excellence Director
6 days ago
Cape Town, Western Cape, South Africa Sygnia Asset Management Full timeOperational Excellence DirectorThis senior leadership role is responsible for driving operational excellence and ensuring exceptional service delivery across our retail operations.Key Objectives:Drive operational excellence through effective managementDevelop and implement strategies for improvementMonitor client satisfaction and feedbackIdentify and address...
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Logistics Operations Manager
1 day ago
Cape Town, Western Cape, South Africa Farm Manager SA Full timeJob DescriptionWe are seeking a highly skilled Contract Management Specialist to join our team at Farm Manager SA. The successful candidate will be responsible for managing financial and administrative requirements, as well as tyre tracking and costs.As a Contract Management Specialist, you will oversee the creation, negotiation, execution, and maintenance...
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Operational Excellence Specialist
1 day ago
Cape Town, Western Cape, South Africa WNS Full timeOperational Excellence SpecialistJoin us as an Operational Excellence Specialist where you will have the opportunity to drive process improvements and deliver exceptional results.About WNS:WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise.We have a growing footprint into Africa.Job...
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Operations Excellence Specialist
4 days ago
Cape Town, Western Cape, South Africa Amazon Full timeAbout Amazon OperationsAt Amazon, operations is the backbone of our business, making sure we deliver orders efficiently so that our customers receive their items on time. This critical function requires leaders who can manage teams, improve processes, and drive productivity.Job DescriptionCulture Development: Create, oversee, and drive a culture of safety...
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Operations Excellence Specialist
3 days ago
Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full timeAbout TFGWe're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.Our Vision:Create the most remarkable omnichannel experiences for our customers.About the Job:The Operations Manager will lead and manage the Procurement Operations support service and team, ensuring seamless interaction with business...