Front of House Team Member

4 weeks ago


Potchefstroom, North-West, South Africa Wild Dreams Hospitality Full time

Welcome to Wild Dreams Hospitality, where we strive for excellence in customer service and staff experience. We are seeking a highly skilled and motivated Front of House / Reservations professional to join our team.

About the Role

As a key member of our Front of House team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring seamless operational flow.

Key Responsibilities
  • Deliver outstanding customer service, responding to guests' needs and exceeding their expectations
  • Manage reservations efficiently, utilizing Nightsbridge software to streamline processes
  • Maintain accurate inventory and stock levels, minimizing waste and optimizing resources
  • Monitor and maintain financial records, utilizing SAGE Accounting software as needed
  • Communicate effectively with colleagues, supervisors, and guests, using strong interpersonal skills
Requirements
  • Bachelor's degree or diploma in Hospitality or related field
  • Minimum 2-3 years of experience in Front of House/Reservations role
  • Excellent client and interpersonal skills, with ability to handle difficult situations
  • Strong administrative and computer skills, with proficiency in Nightsbridge and SAGE Accounting
  • Ability to work well under pressure, with attention to detail and excellent communication skills
  • Valid driver's license and reliable transportation
Benefits

We offer a competitive salary of R120,000 per annum, plus benefits including:

  • A shared staff house for accommodation
  • One staff meal per day when on duty
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

We look for candidates who share our passion for delivering exceptional guest experiences and striving for excellence in all aspects of our business. If you're a driven and results-oriented individual looking for a new challenge, we encourage you to apply.



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