Front of House Team Member
4 weeks ago
Welcome to Wild Dreams Hospitality, where we strive for excellence in customer service and staff experience. We are seeking a highly skilled and motivated Front of House / Reservations professional to join our team.
About the RoleAs a key member of our Front of House team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring seamless operational flow.
Key Responsibilities- Deliver outstanding customer service, responding to guests' needs and exceeding their expectations
- Manage reservations efficiently, utilizing Nightsbridge software to streamline processes
- Maintain accurate inventory and stock levels, minimizing waste and optimizing resources
- Monitor and maintain financial records, utilizing SAGE Accounting software as needed
- Communicate effectively with colleagues, supervisors, and guests, using strong interpersonal skills
- Bachelor's degree or diploma in Hospitality or related field
- Minimum 2-3 years of experience in Front of House/Reservations role
- Excellent client and interpersonal skills, with ability to handle difficult situations
- Strong administrative and computer skills, with proficiency in Nightsbridge and SAGE Accounting
- Ability to work well under pressure, with attention to detail and excellent communication skills
- Valid driver's license and reliable transportation
We offer a competitive salary of R120,000 per annum, plus benefits including:
- A shared staff house for accommodation
- One staff meal per day when on duty
- Ongoing training and development opportunities
- A dynamic and supportive work environment
We look for candidates who share our passion for delivering exceptional guest experiences and striving for excellence in all aspects of our business. If you're a driven and results-oriented individual looking for a new challenge, we encourage you to apply.
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