Retail Business Development Manager
3 days ago
Litehouse Lighting is seeking a highly skilled Retail Account Manager to lead our growing B2B retail division. This critical role involves maintaining strong relationships with retail partners, ensuring operational excellence, and driving revenue and profit growth.
You will be responsible for managing the full lifecycle of retail accounts, from order processing to sales growth initiatives, and serve as the key point of contact between Litehouse and our retail partners.
Key Responsibilities- Retail Partner Communication & Relationship Management
- Serve as the main liaison for all retail partner accounts
- Build strong, trust-based relationships with buyers, category managers, and procurement teams
- Ensure timely communication around stock availability, product launches, and support materials
- B2B Sales & Revenue Growth
- Develop strategies to grow sales and improve profitability within existing retail accounts
- Identify and pursue new retail opportunities
- Monitor performance and collaborate with internal teams to support account success
- Order & Invoicing Management
- Manage the end-to-end order process, ensuring accuracy and timely fulfillment
- Handle quotations, invoicing, and coordination with the warehouse and finance teams
- Monitor credit terms and assist in accounts receivable follow-up where needed
- Retail Promotions & Merchandising
- Plan and execute product promotions in collaboration with marketing
- Ensure product visibility and accuracy on retail partner platforms (where applicable)
- Support the roll-out of merchandising materials and campaigns to drive sell-through
- A minimum of 3-5 years of experience in retail account management, sales coordination, or wholesale operations
- Strong interpersonal skills with the ability to build and maintain long-term relationships
- Highly organised and process-driven with excellent attention to detail
- Commercially minded with the ability to track performance and identify growth opportunities
- Proficient in tools such as DEAR, Shopify, Excel/Google Sheets, and CRM platforms
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